Manager, Mid-Market Growth NA

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Were seeking a leader who builds high-performing teams through hands-on coaching real-time modeling of excellence and a culture where every prospect conversation is a strategic opportunity to learn and advance. As the face of Amex GBTs mid-market sales development organization you will set the tone drive the culture and be the standard your team measures themselves against.

What Youll Do

• Coaching and Development: Youre listening to calls with reps during prospecting blocks running live coaching sessions and showing your team what a great outbound conversation sounds like every day.
• Lead from the Front: You pick up the phone. When the team needs a spark when a rep is stuck or when demonstrating a new techniqueyou dial alongside them.
• Phone-First Culture Builder: Champion a culture where outbound calling is the primary weapon helping your team understand that every conversation is an opportunity to gather intelligence build rapport and create pipeline through genuine engagement rather than overcoming objections.
• Outbound Strategy & Playbook Development: Shape Amex GBTs evolving outbound playbook by bringing creative engagement approaches identifying gaps from front-line insights and collaborating to continuously improve messaging sequencing and account strategy.
• Culture & Team DNA Ownership: You are maniacally focused on building something specialknowing every team member deeply understanding the why behind the numbers and identifying which initiatives drive results where friction exists and what your team needs next.
• Data-Informed Decision Making: You are analytically sharp capable of building reports and reading dashboards and use data to inspect what you expect and make smarter coaching decisions.
• Cross-Functional Leadership: You are the face of this team across the organization collaborating effectively with AE Leaders translating your teams efforts into real business outcomes and earning trust through credible results.
• Talent Acquisition & Retention: Attract develop and retain top mid-market sales development talent by identifying high-potential reps accelerating their growth and creating a team environment where A-players thrive and want to stay.

What Were Looking For

• A proven coaching-first leadership approachyou believe your primary job is to develop every person on your team and your track record reflects it
• Deep belief in a phone-first outbound model. You understand that real pipeline is built through conversations not just sequences and automation
• Strong creative instincts for outbound strategyyou bring ideas on messaging positioning and account engagement that go beyond the standard playbook
• Naturally curious about the business the market and your teams prospects. You ask why before you prescribe how
• Comfortable and confident picking up the phone yourself. You lead by example and never ask your team to do something you wouldnt do
• Data-literate and capable of building your own reports when needed but you use data to drive coaching and decisionsnot to avoid being present
• High emotional intelligenceyou read your team well know when to push and when to support and adapt your style to each person
• Proven ability to recruit and retain high-performing talent. People want to work for you and they stay because you invest in them
• Strong cross-functional collaborator who represents the sales development organization with credibility and professionalism.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience skills knowledge and work location.

In addition to base salary the anticipated range of which is posted above this role is eligible for a sales incentive plan based on specific sales roles.

For information about our comprehensive US benefits programs and eligibility please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family .

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

A ll applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience:

Manager