Operations Manager, US&C Merchandising, Retail

About The Role The Retail team is a high-growth startup within Uber, tasked with expanding our marketplace beyond traditional delivery. As the Operations Manager for Alcohol Merchandising, you will be the primary architect of the category's site strategy. You are responsible for the P&L-driving levers that define how millions of consumers discover and purchase alcohol on the platform. What You'll Do Strategic Category Leadership & Growth: Own the end-to-end site merchandising strategy for the Alcohol category. Perform deep-dive analysis and run rapid experiments to uncover growth opportunities, balancing conversion with long-term retention. Lifecycle Promotional Architecture: Drive end-to-end promotional strategy across the customer journey—craft campaigns to drive acquisition, increase purchase frequency, and deepen long-term loyalty while optimizing for ROI. Be the Voice of the Customer Internally: Act as the eyes and ears for our Product team. Identify features needed for future bets, help prioritize the roadmap for changes, and lead the charge as we launch new product features in-market. Bridge Strategy and Execution: Identify operational bottlenecks and build workflows that allow the Alcohol category to scale smoothly across hundreds of cities. Collaborate to Win: Partner with Marketing, Sales, and Legal to ensure campaigns are high-impact, brand-aligned, and compliant within the alcohol regulatory landscape. Basic Qualifications 3+ years of professional experience in Operations, E-commerce Merchandising, Product Management, Category Management, or related field Advanced experience with Excel/Google Sheets Bachelor's Degree from an accredited institution Preferred Qualifications Experience in SQL Direct experience in the alcohol industry, beverage alcohol retail, or working within the three-tier distribution system Proven ability to thrive in a fast-paced, high-growth, and ambiguous environment Previous experience in a high-growth tech platform or dual-sided marketplace Track record of driving growth through A/B testing, seasonal campaign planning, and data-backed site optimizations Experience collaborating with Legal, Policy, and Product teams to launch initiatives in a regulated environment Exceptional organizational skills with the ability to manage multiple high-stakes projects simultaneously Compensation and Benefits For Chicago, IL-based roles: The base salary range is USD 95,500 to 106,250 per year. For New York, NY and San Francisco, CA-based roles: The base salary range is USD 106,000 to 118,000 per year. All US locations offer eligibility to participate in Uber's bonus program and may include equity awards and other compensation. All full-time employees are eligible to participate in a 401(k) plan. Benefits details are available at #J-18808-Ljbffr Uber