Customer Success Management

What You’ll Do Manage customer concerns from start to finish while maintaining strong relationships with customer contacts and decision‑makers Drive customer satisfaction and retention through proactive communication and follow‑up Identify and develop upselling, cross‑selling, and service optimization opportunities Serve as the primary point of contact for customer inquiries, service adjustments, and account‑related requests Coordinate with Operations, Finance, and Sales teams to ensure effective service delivery and customer outcomes Monitor service performance and customer feedback to proactively identify improvement opportunities Support pricing adjustments, service modifications, and additional service requests Maintain accurate documentation of customer interactions, account updates, and revenue in CRM systems Provide timely, high‑quality support by responding to customer needs, assisting with additional service requests, and maintaining clear, consistent follow‑up Other duties as assigned What We’re Looking For Self‑Motivated & Goal‑Oriented: Driven individuals who take ownership of their work and thrive in a team environment Effective Communicators: Able to communicate industry‑specific knowledge clearly and listen effectively to customer needs Resilient Problem Solvers: Ability to remain calm in high‑stress situations, navigate challenges effectively, and focus on solutions Coachable & Growth‑Oriented: Open to constructive feedback, able to apply it effectively, and motivated to continuously learn and grow within the company Tech‑Savvy: Comfortable navigating multiple systems and tools to work efficiently Qualifications 1‑3 years of experience in customer service, inside sales, or relationship management Strong communication, relationship‑building, and problem‑solving skills Strong attention to detail, organization, and time‑management capabilities Proficiency using CRM platforms (Salesforce or similar), account management tools, and Microsoft Office or Google Workspace Experience preparing customer communications, service summaries, and account updates Experience managing customer accounts in retail, service‑based, or inside sales environments preferred Experience in logistics, service operations, or B2B service industries preferred Experience supporting upselling, cross‑selling, and customer retention strategies preferred Experience managing multiple customer accounts in a high‑volume environment preferred Education High school diploma or equivalent preferred Bachelor’s degree in Business, Marketing, Communications, or a related field preferred Physical Requirements Ability to sit for extended periods Ability to reach, handle, and operate standard office equipment Ability to lift and carry items weighing up to 10 pounds Ability to operate a computer and telephone for extended periods Benefits Medical, Dental, and Vision Insurance 401(K) plans with company match Life Insurance and Disability Coverage Paid Time Off and Paid Holidays Maternity and Parental Leave Employee Assistance ProgramEmployee Discounts Employee Perks $36k base salary plus commission opportunities (2% services / 4% extensions), bringing expected earnings to ~$40K $42K+ #J-18808-Ljbffr Dumpsters.com