K9 Resorts Supervisor

FLSA: Full-Time Hourly Non-Exempt What You’ll Do As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest. Leadership & Operations: Serve as a key holder and Manager on Duty (MOD) when needed Lead, coach, and support front-of-house and back-of-house teams Ensure team accountability, performance, and adherence to company standards Assist with scheduling, staffing, and daily operational execution Maintain a clean, safe, and organized facility aligned with brand standards Customer Experience & Sales: Deliver and model 5-Star customer service at every interaction Drive sales by converting inquiries, tours, and walk-ins into enrollments Promote services and packages tailored to each pet parent’s needs Lead by example in communication, hospitality, and professionalism Represent the brand at community and marketing events Pet Care & Team Support: Oversee feeding, medication, and daycare operations Monitor pet health, safety, and behavior, escalating concerns as needed Support team members in all areas of the resort—jumping in wherever needed Ensure proper execution of daily checklists and operational procedures What We’re Looking For Prior supervisory or management experience required Background in pet care, daycare, boarding, or similar environment preferred Strong leadership, coaching, and communication skills Sales-oriented mindset with a proactive, "lead from the front" approach Ability to multitask and thrive in a fast-paced environment High emotional intelligence and professionalism Valid driver’s license Weekend, holiday, and flexible availability required What You’ll Get 401(k) with company participation Health, dental, and vision benefits Flexible scheduling Training & leadership development programs Employee discounts and perks Why K9 Resorts? This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role. #J-18808-Ljbffr K9 Resorts