Service BDC - Customer Service & Scheduling Specialist

Job Description

Job Description

Moyer Auto Group is seeking a dedicated Service Business Development - Customer Service & Scheduling Specialist to join our team in Leesport, PA. This is a great opportunity for anyone looking to start their career in the automotive service field with aspirations of moving into a service advisor or other related role.

In this role, you will be the first point of contact for our service customers, providing exceptional service and support to ensure their satisfaction and loyalty. You will coordinate service appointments, answer general inquiries, and assist in enhancing the overall customer experience within our service department. In addition, you will work to get customers in the door through outgoing calls to existing customers with maintenance reminders and special offers. 

At Moyer Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Moyer Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and text.
• Make outgoing calls for items such as state inspection reminders, recalls, and general maintenance reminders.
• Schedule service appointments and follow up with customers to confirm and remind.
• Maintain accurate customer records and service documentation.
• Collaborate with service Advisors and management to ensure seamless service delivery.
• Address and resolve customer concerns with a focus on positive outcomes.
• Promote service specials and maintain up-to-date knowledge of service offerings.

Requirements

• Previous experience in customer service and/or working in a high-volume call environment is required, with a preference for candidates who have experience in the automotive or service industry.
• Excellent time management skills.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Proficient in customer management software.
• Strong attention to detail and organizational skills.
• A positive attitude and a team-oriented approach.

Benefits

• Competitive hourly wage plus commission and bonuses.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Employee discounts on vehicle services and purchases.

• Family owned and operated

• Long term job security

• Opportunities for professional development and career growth.

About the Company

Moyer Auto Group is a respected automotive retailer committed to delivering outstanding customer experiences through a knowledgeable and customer-focused team. With multiple locations and a wide range of vehicles and services, we strive to build lasting relationships with our customers by providing quality products and exceptional service in Leesport, PA and beyond.