IT Support & Network Administrator

Job Description

Job Description

XL Pro Staffing & Consulting is seeking an  IT Support & Network Administrator to provide hands-on technology support across our office locations.

This position will be responsible for supporting employees, troubleshooting computers and office technology, maintaining network equipment, assisting with technology installations, and helping keep our day-to-day IT operations running smoothly.

We are looking for someone who enjoys solving problems and isn't afraid to encounter something they haven't seen before. You don't need to know every answer—you need the technical foundation, curiosity, and initiative to  find the answer and follow issues through to resolution .

Key Responsibilities

Help Desk & Employee Support

• Provide Tier 1 and Tier 2 technical support to XL Pro employees.
• Troubleshoot Windows computers, software, connectivity, login, and account issues.
• Support Outlook, Teams, Word, Excel, and other Microsoft 365 applications.
• Install approved software, applications, drivers, and updates.
• Troubleshoot printers, monitors, docking stations, and other office technology.
• Provide remote and onsite support as needed.
• Document solutions and recurring technical issues.

Network & Office Technology

• Maintain and troubleshoot office network equipment, including TP-Link Omada equipment, managed switches, wireless access points, and network connections.
• Troubleshoot Wi-Fi, Ethernet, DHCP, DNS, TCP/IP, switch-port, and basic VLAN issues.
• Install or replace network equipment and assist with network racks and cabling.
• Coordinate with internet providers, cabling contractors, and technology vendors when necessary.

Computers & Hardware

• Diagnose laptop and desktop hardware issues.
• Set up, reset, reimage, repair, and prepare computers for employees.
• Troubleshoot hardware, software, peripherals, and device drivers.
• Assist with employee technology setup and equipment returns.
• Maintain and track company IT equipment and assets.

Microsoft 365 Support

• Provide day-to-day support for Microsoft 365.
• Assist employees with Outlook, Teams, Microsoft Authenticator, MFA, and account issues.
• Perform authorized basic user administration, license assignments, security-group changes, and mailbox troubleshooting.

Onsite & Field IT Support

• Travel to XL Pro offices and client locations when hands-on technical support is required.
• Install and troubleshoot computers, printers, network equipment, and other office technology.
• Install and support company-approved network-connected timekeeping devices at client locations.
• Assist with office technology moves, upgrades, and new deployments.

Cybersecurity & Documentation

• Follow company cybersecurity and least-privilege practices.
• Verify required endpoint-security applications are operating properly.
• Recognize and appropriately escalate suspected phishing, malware, account compromise, or other security concerns.
• Maintain clear records of troubleshooting, equipment, network changes, installations, and resolutions.

Required Qualifications

• Current CompTIA A+ certification required.
• 1–2+ years of professional IT support, help desk, desktop support, network support, or similar experience preferred.
• Strong working knowledge of Windows 10/11.
• Experience troubleshooting computers, hardware, printers, and peripherals.
• Working knowledge of Microsoft 365.
• Basic understanding of networking concepts, including TCP/IP, IPv4, DHCP, DNS, Ethernet, Wi-Fi, managed switches, and VLANs.
• Ability to troubleshoot unfamiliar technical problems and research solutions.
• Strong communication and customer-service skills.
• Ability to explain technical issues to non-technical employees.
• Ability to provide both remote and onsite support.
• Ability to travel to company offices and client locations as needed.

Preferred Qualifications

Experience with any of the following is a plus, but  not required :

• CompTIA Network+ or Security+
• Microsoft technical certifications
• TP-Link Omada or similar managed networking platforms
• Microsoft Entra ID
• Microsoft Intune or other endpoint-management platforms
• Microsoft 365 administration
• Endpoint Detection and Response (EDR) tools
• Structured cabling and network racks
• Multi-location IT environments
• Basic Azure or cloud infrastructure

What We're Looking For

Technical knowledge is important, but  how you approach problems matters just as much .

We're looking for someone who takes ownership of issues, asks good questions, researches unfamiliar problems, tests potential solutions, and follows through until the problem is resolved.

Hands-on experience counts. Candidates who have built home labs, worked on networking projects, built computers, experimented with virtualization or cloud environments, or pursued other technical projects are encouraged to tell us about them.

You don't need to know everything. You do need to be willing and able to figure things out.