IT Contractor
Opendoor
About Opendoor Opendoor's mission is to power life's progress, one move at a time. We're transforming the traditional real estate experience with a simple, modern way to buy and sell homes. Our teams rely on reliable, friendly, and efficient technology to do their best work every day - that's where IT Support comes in. About the IT Support Team The IT Support team provides first-class technical support and office technology services to all Opendoor employees and contractors. We: Support end-user devices (primarily Mac, with some Windows) and core productivity tools. Own day-to-day troubleshooting for hardware, software, and account access. Partner closely with Workplace, People, Finance, Security, and Engineering to keep our offices running smoothly. Deliver friendly, professional service and meet or exceed our internal SLAs and CSAT goals. You’ll be one of the on-the-ground IT partners for our offices in both Tempe & Phoenix, AZ while also supporting remote teammates as needed. Role Summary As an IT Support Technician , you will be the go-to technical resource for local employees and visitors. You’ll handle everything from new hire setups and hardware troubleshooting to office A/V and network support in partnership with central IT teams. You’ll combine strong technical skills with excellent communication and a customer-first mindset. What You’ll Do End User Support Provide tier 1-2 support for laptops (Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets). Troubleshoot and resolve issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers , and other business applications. Own ticket lifecycle in our ITSM tool ( Linear or equivalent): triage, troubleshoot, **escalate**, and close within SLA. Deliver in-person " #J-18808-Ljbffr Opendoor
Vacancy posted 2 days ago
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