IT Asset Management Specialist I

The IT Asset Management Specialist I is responsible for provisioning, imaging, and shipping laptops and other end‑user equipment, as well as providing front‑line technical support to users. This role blends physical hardware support with traditional Tier 1 service desk responsibilities. Essential Functions and Work Responsibilities Receive, inventory, and prepare IT hardware for deployment (e.g., laptops, phones, accessories) Image, configure, and ship end‑user devices following documented procedures Maintain stock levels, shipping logs, and documentation related to hardware provisioning Handle incoming IT support requests through ticketing platform, phone, or walk‑ups Troubleshoot basic hardware, software, and connectivity issues Escalate complex issues or trends following team procedures Provide timely updates and communication with users about open tickets Use knowledge base resources and contribute updates to documentation Coordinate with other IT staff for escalations, handoffs or delivery timing Participate in team meetings and training sessions Travel Requirements Estimated 0–5% time spent: Local travel may be required for equipment pickup or delivery between sites No regular overnight travel required Qualifications High school diploma or GED required; associate degree or IT certification preferred 1 year of experience in a technical support or warehouse/shipping role preferred Familiarity with imaging software and hardware configuration Experience with service desk or ticketing systems Basic understanding of IT hardware (laptops, peripherals, phones) Ability to follow detailed documentation and procedures Strong organizational skills and attention to detail Comfortable lifting up to 40 lbs and standing for periods of time Licensure, Certification, Registration or Designation CompTIA A+ or equivalent – Preferred ITIL v4 Foundations – Preferred Skills and Abilities Strong communication and customer service skills Basic troubleshooting ability Organizational and time management skills Ability to prioritize tasks and follow through on commitments Willingness to learn new tools and processes Comfortable working in a fast‑paced, task‑driven environment InnovAge Service Standards Requirements Safety, Accountability, Caring, Integrity, Quality Equal Opportunity Employer InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long‑term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company‑paid holidays. Applicants are considered until the position is filled. Salary: $22.84 – $27.40 per hour. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: #J-18808-Ljbffr InnovAge Holding Corp.