Athletics Ticket Office Assistant (Part-Time)

Athletics Ticket Office Assistant (Part-Time)

The Athletics Ticket Office is looking for enthusiastic, self-sufficient, and committed Ticket Office Assistants with excellent customer service skills to serve in part-time, 1500 hour roles. Candidates will assist with ticketing men's basketball, women's basketball, football, NCAA competitions, and other ticketed events in athletic facilities. The position will respond to inquiries, provide information to fans, and process ticketing and fundraising transactions. While this position is part-time, the role will function as a full time staff member by being in the office multiple days a week and assisting on game/event days.

Duties and responsibilities include:

• Respond to incoming calls, emails, and messages from customers by providing accurate and timely information, including but not limited to, various athletics programs, game schedules, ticket availability, and game updates.
• Resolve problems by handling complaints and issues from customers. Addressing ticketing problems, refunds, and other concerns, using problem-solving skills to find a resolution that meets the needs of the customer and the ticket office.
• Plans, organizes, and executes ticketing operations for assigned sport(s).
• Assist customers with online ticket purchases, provide information about stadium policies and procedures, and answer questions about parking as well as other amenities.
• Keep accurate records of customer contact information and ticket purchases. Future use of our university CRM system includes documenting customer interactions and contacts.
• Supervise and assist with training student staff workers.
• Represent the athletics ticket office at ticketed events, providing on-site customer service to fans as needed. Provide a point of contact at various other university events that are held in athletic facilities.
• Other duties as assigned

Required qualifications include:

• Demonstrated ability to provide a high level of customer service, diffusing customer complaints, and resolving problems effectively
• Excellent verbal communication skills
• Basic proficiency in utilizing Microsoft Suite
• Strong interpersonal skills, with the ability to work effectively and efficiently in a team environment
• Ability to uphold strict punctuality and maintain a high level of organization

Additional considerations include:

• Experience handling sensitive information while maintaining a high level of confidentiality and exercising discretion
• Effective phone skills: able to practice clear communication, active listening, and patience
• Previous experience in a college athletics or professional sports organization
• Familiarity with ticketing systems (Paciolan, Ticketmaster, vivenu)
• Strong understanding and interest in college athletics

Conditions of employment include:

Employment is contingent upon the successful completion of a criminal background check. This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: View phone number on click.appcast.io.

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at View phone number on click.appcast.io or View email address on click.appcast.io. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer