Manager, Clinical Services, NICCU

Manager, Clinical Services, NICCU

Locations:

Los Angeles, California

Job Category:

Management/Leadership

Position Type:

Full-Time

Shift:

Days

Job Description

Join a team that's shaping the future of pediatric care. Children’s Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.

Overview

Purpose Statement/Position Summary:

The Manager of Clinical Services assumes primary responsibility and oversight for all aspects of the work area, including establishing and maintaining the CHLA culture of care, as well as operational, clinical, and educational functions.

The role supports a 58-bed Level IV Neonatal and Infant Critical Care Unit (NICCU); one of the most advanced neonatal programs, providing care for the highest acuity neonatal and infant populations, including complex medical and surgical conditions. The unit operates within the Fetal and Neonatal Institute and partners closely with multidisciplinary teams to deliver comprehensive, family-centered care.

The Manager engages in strategic planning and program development to support staff growth and delegation of responsibilities. This role analyzes and utilizes outcomes data to drive performance improvement and quality outcomes in alignment with regulatory and accreditation requirements.

The Manager fosters a collaborative team environment while maintaining the ability to function independently across all aspects of the work area. This leader ensures policies, procedures, and care delivery are developmentally appropriate and consistent with best-practice neonatal critical care standards. The role empowers staff to achieve unit goals and supports continuous professional development to sustain high reliability and clinical excellence.

Minimum Qualifications/Work Experience:

• 3-5 years of recent NICU clinical experience in a Level III or IV NICU.

• Minimum 1-2 years of leadership experience (charge nurse, supervisor, assistant manager, or equivalent).

• Previous supervisory and fiscal management experience preferred.

• Expert clinical knowledge of unit's patient population.

• Ability to lead others.

• Good organizational skills.

• Ability to communicate effectively and tactfully, both verbally and in writing.

Education/Licensure/Certifications:

• Master’s degree required. 15+ years of nursing or healthcare leadership experience may substitute for a Master’s degree.

• Current California RN license.

• American Heart Association BLS and PALS required.

• National Certification in neonatal nursing (e.g., RNC-NIC, CCRN-N) or Leadership certification (e.g., NE-BC, NEA-BC).

• Neonatal Resuscitation Program (NRP) certification

Skills/Knowledge:

• Strong knowledge of neonatal critical care standards, regulatory requirements, and patient safety practices.

• Demonstrated ability to lead teams, manage staffing, and coordinate patient care delivery.

• Effective communication, conflict resolution, and collaboration skills.

• Basic financial and operational understanding (staffing, throughput, quality metrics).

Pay Scale Information

$151,861.00-$260,333.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

About Us

CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world . As a premier Magnet®-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.

Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.

CHLA is an Equal Opportunity Employer

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.