On Call Direct Support Staff

Job Description

Job Description

East Bay Innovations
Supported Living Services (SLS)
On-Call Direct Support - Emergency Cellphone Responder (E-Cell)

About Our Organization:
Established in 1994, East Bay Innovations (EBI) is a nonprofit human services organization that supports people with developmental disabilities, such as intellectual disabilities, autism, and cerebral palsy. Our person-centered services support people to live in their own homes, make choices about how they live, work in jobs of their choosing, and enjoy being part of their communities. We seek to further the human rights and empowerment of people with disabilities, and hire people who care about social justice and want to make a difference in the lives of others.  

EBI has been named a winner of San Francisco Chronicle’s Top Workplaces Award for 2023, 2024, and 2025!

What does an Emergency Cellphone Responder do?

You would provide 1:1 support to adults with developmental disabilities in their home and throughout their community. You would be trained on all the support needs for a number of our Supported Living clients, provide support to staff over the phone, find coverage for open shifts with other staff, and also be available to work shifts with clients in their homes as needed during an on-call 24 hour shift.

What does your typical day on E-Cell look like?

• Organizing coverage for open shifts with our clients
• Responding to emergency calls from support staff
• Discussing emergency supports with clients’ families as needed
• Supporting staff with anything out of the ordinary!

When you are working with clients, what does your day look like?

• You will be providing emotional support and companionship
• Get some exercise and walks around their neighborhood
• Do arts and craft projects
• Connect with friends and loved ones virtually
• Meal planning and cooking meals
• Light cleaning around their homes
• Personal and intimate care (bathing and toileting)
• Wheelchair lifts and transfers
• Grocery shopping and other errands 
• Using delivery or pick up services

 

Requirements:

• High school diploma or equivalent.
• Two years experience working in the field of human services preferred. 
• Someone who has an understanding and commitment to the philosophy of inclusion, access and consumer-driven services. 
• Someone who has the ability to work cooperatively with consumers, their support systems, employers and other agencies. 
• Someone who has the ability to solve problems independently and as part of a team.
• Someone who is willing to commit to a minimum of one year on the E-Cell team.

 

Locations:

• Working primarily in the Tri-Valley region: Dublin, Pleasanton, and Livermore. Our agency supports clients throughout Alameda County.
• Valid California driver’s license, a driving record that meets agency standards, auto insurance, and access to a reliable vehicle.

 

Schedule:

• This is a part-time position. The Emergency Responder would be on-call for a 24 hour period on a weekly basis.
• Available: Tuesdays - Tri-Valley (9:00AM Tuesday - 9:00AM Wednesday).
• Available: Thursday - Tri-Valley (9:00AM Thursday - 9:00AM Friday).
• Available: Fridays - Tri-Valley (9:00AM Friday - 9:00AM Saturday).
• Initially, there are also 16 hours of paid training with clients per week to learn the support needs of the clients.

Compensation:

• $28.62 per hour during support hours.
• $75 stipend for each 24 hour shift of on-call on weekdays.
• $125 stipend for each 24 hour shift of on-call on weekend days.
• Four hours of training shifts paid at $8.62 per hour are guaranteed for each 24 hour on-call shift.

 

Benefits:

• Medical coverage for those working 30 hours a week or more, with two different providers for you to choose from.
• Dental and vision coverage for both full-time and part-time staff.
• Flexible Spending Account & Dependent Care FSA, Commuter, and Parking pre-tax benefits.
• Voluntary Life, AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
• Employee Assistance Program (EAP) that include free mental health counseling sessions for you and members of your household.
• 403(b) retirement plan so you can invest in your future.
• Education Assistance Fund, providing reimbursement for tuition, fees, and supplies for education and self-enrichment courses.
• Membership in the Service Employees International Union (SEIU) Local 1021.
• Many opportunities for training so you can feel confident in the work you do and prepare for future career opportunities.
• Paid sick leave for all employees, and paid vacation for full-time employees
• Paid holidays for all Federal holidays.
• Mileage reimbursement for on-the-job driving at the IRS rate.
• EBI offers Additional Language Stipends for staff based on language fluency assessment and client/department/agency needs.
• Staff appreciation month with a BBQ, a party, daily raffles, and more, to celebrate you and the important work that you do

The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

East Bay Innovations is an equal opportunity employer. We will consider all applicants without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, physical or mental disability, medical condition, genetic information, marital status, age, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

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