Community Outreach Coordinator

POSITION TITLE: Community Outreach Coordinator DATE: August 2026 REPORTS TO: Grants Manager POSITION STATUS: Non-Exempt (Hourly) GRADE: A3 ($28.52/hr) LOCATION: Remote (Central NC) HOURS: 32-40 hours per week CORE COMPETENCIES Accountability, Collaboration, Effective Communication, Values Differences, Attends to Details POSITION OVERVIEW The Community Outreach Coordinator will be responsible for identifying and cultivating relationships with key stakeholders who can help SMART Recovery increase its accessibility and availability to residents of Central North Carolina, with a particular focus on the following counties: Alamance, Lee, Randolph, Rockingham, and Stokes. Of particular importance is outreach to communities underserved by SMART Recovery and society in general. The outreach professional will be organized in their efforts, providing updates to management on a regular basis and participating in updates to State personnel, as needed. This is a time-limited grant-funded position through June 2027, with the potential for renewal for additional years as the contract with the State is renewed. POSITION RESPONSIBILITIESComplete the SMART Recovery Facilitator and Family & Friends live Zoom training (if have not competed already)Develop a detailed outreach strategy for Central NC with management, leveraging existing SMART relationships and connections in Central NC.Contact community stakeholders throughout Central NC, and especially in identified communities, to include recovery community organizations, recovery homes, drop-in centers, treatment facilities, correctional facilities, re-entry programs, community substance use coalitions, behavioral health hospitals, drug courts, diversion programs, educational entities, and faith-based organizations, to educate them about SMART Recovery and get individuals signed up for grant-funded SMART meeting facilitator training.Attend community events in identified communities, tabling and/or making presentations about SMART Recovery when possible.Organize and plan events to inform the community about SMART, to build connections and community with volunteers and new trained facilitators in Central NC.Support newly-trained facilitators in getting new meetings established successfully by providing materials, ongoing community of practice support meetings, and connections to support available through the SMART Recovery National Office.Collaborate with the Grants Manager and Training Team to organize and schedule trainings of new facilitators.Respond promptly and courteously to all outreach inquiries received from individuals and organizations in Central NC.Record all outreach contacts and activities in HubSpot.Track and report all authorized expenses to the Grants Manager for approval.Collaborate with the Director of Marketing & Communications regarding the content and placement of outreach materials and advertisements in identified communities.Report on outreach activities to the Grants Manager on a regular basis.Participate in weekly support check-ins with the Grants Manager.Participate in progress update presentations to funding stakeholders, as needed. WORK CHARACTERISTICSStrong verbal and written communication skillsAbility to prioritize work effectively and efficientlyMaintain a professional business imageBe results-oriented, have sound judgment, and demonstrate excellent people skillsDemonstrate excellent organizational skillsWORKING CONDITIONSWhile performing the duties of this job, the employee is occasionally required to stand, climb stairs, balance, sit, walk, type, kneel, and crouch.The employee must occasionally lift and/or move up to 25 pounds.The employee must have reliable transportation, a valid driver license, and personal automobile liability insurance coverage with $100,000/$300,000 limits.Some flexibility in hours is necessary to participate in scheduled events and meet with stakeholders at times convenient to them.MINIMUM QUALIFICATIONSComfort with Microsoft Office products, including Word, Excel, and Power Point. Additional training will be provided, as needed. ADDITIONAL NOTESExperience with HubSpot will be viewed positively, but training will be provided.Individuals who have lived experience with addiction are strongly encouraged to apply.Individuals who have lived experience with overcoming other adverse life experiences are encouraged to apply. Nothing in this job description restricts SMART Recovery USAs right to assign or reassign duties and responsibilities to this job at any time.
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