Human Trafficking Case Manager

Job Description

Job Description

YWCA Northeast Kansas is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. We provide transformative services in the areas of domestic violence, sexual assault, stalking and human trafficking, Community Violence Interruption, before- and after-school programming, and leadership and inclusion initiatives.

Job Classification: Exempt, Full-Time

Work Schedule: Monday-Friday between the hours of 8:30AM-5:30PM

Reporting Relationship: Assistant Program Director

JOB SUMMARY

Reporting to the Assistant Program Director, the Human Trafficking (HT) Case Manager maintains a safe, confidential, and trauma-informed environment for clients of YWCA Northeast Kansas’ Center for Safety and Empowerment (CSE). The HT Case Manager provides intensive, survivor-centered case management and advocacy to individuals impacted by human trafficking, supporting safety, stabilization, and long-term independence. This role coordinates across systems, reduces barriers to care, and ensure survivors have access to supports.

RESPONSIBILITIES

Advocacy & Victim/Survivor Support (Human Trafficking Focus)

• Provides intensive, survivor-centered case management and advocacy for individuals impacted by human trafficking, including but not limited to, sex and labor trafficking.
• Conducts comprehensive, ongoing needs assessments and develops individualized service plans in collaboration with each survivor.
• Provides crisis intervention, safety planning, and stabilization support tailored to the unique risks associated with trafficking (e.g., safety from traffickers, coercion, and system involvement).
• Carries a caseload of long-term case management clients, often requiring complex, high-barrier support.
• Assists survivors in securing safe and stable housing, including emergency, transitional, and permanent housing options.
• Supports access to healthcare, mental health services, substance use treatment, and other specialized care as needed.
• Assists with obtaining identification documents, legal services, immigration-related resources (e.g., T-visas, U-visas), and navigating systems such as criminal justice or child welfare.
• Supports survivors in accessing financial assistance (DCF benefits, WIC, etc.), employment, education, and other income-building opportunities.
• Provides transportation and/or accompaniment to appointments (e.g., medical, legal, housing, court) to ensure access and support.
• Answers hotline calls and provides support, including identification of potential trafficking situations and appropriate response.
• Assists with walk-in clients and crisis situations, as needed.

Coordination & Systems Navigation

• Maintains regular communication with multidisciplinary partners, including law enforcement, healthcare providers, legal service providers, and community-based organizations.
• Coordinates services across systems to reduce barriers and promote continuity of care for survivors.
• Refers survivors to appropriate community resources for services not provided by CSE and follows up to ensure connection.
• Participates in multidisciplinary team (MDT) meetings, case staffing, and community collaborations related to human trafficking response.
• Builds and maintains knowledge of local, regional, and national trafficking resources.

Teamwork & Collaboration

• Maintains regular communication with community partners regarding available resources.
• Refers and coordinates services with community agencies for needs not provided by CSE.
• Attends community meetings and collaborates with partner agencies, as needed, to support client services and systems coordination.
• Attends all required YWCA Northeast Kansas, CSE, and shelter staff meetings.
• Serves in the on-call rotation, including after-hours, overnight, weekend, or holiday availability as required.

• Completes all required documentation for each client served in a timely, accurate, and confidential manner.
• Enters all client contacts, services, case notes, and outcomes into the agency database in accordance with program and funder requirements.
• Maintains strict adherence to confidentiality laws and ethical standards, including VAWA/VOCA/FVPSA protections.

Other Position Functions

• Refrains from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
• Advocates, promotes, and practices cultural sensitivity and responsiveness in day-to-day interactions.
• Performs other duties assigned by the supervisor or CEO. The job description does not state or imply that these are the only activities to be performed by the employee holding this position.

QUALIFICATIONS

At a minimum, the HT Case Manager must have a degree in Social Work, Public Health, Human Services, or a related field. Relevant professional experience may be substituted for formal education requirements, depending on the nature and scope of the experience. In addition, the HT Case Manager shall have:

• Basic understanding of dynamics of domestic violence, sexual assault, stalking, and human trafficking.
• Knowledge of local community resources and support services.
• Sensitivity to the needs of others.
• Excellent communication and interpersonal skills, with the ability to engage individuals in crisis.
• Ability to function well in a crisis setting where interruptions are frequent.
• Valid driver’s license, reliable transportation, and the ability to travel within service areas.
• Dedication to relationship building and a commitment to working as an integral part of a team, while exercising significant initiative and autonomy.
• Commitment to the YWCA mission and values, including a strong focus on racial equity and social justice.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Work Environment: Office
• Lifting Requirement: 25 pounds
• Able to climb flights of stairs multiple times daily.
• Travel Requirements:
  • Valid driver’s license.
  • Transportation.
  • Auto insurance.
  • Travel throughout the multi-county rural service area required.
• Pass various background checks.

NON DISCRIMINATION

YWCA Northeast Kansas is an equal opportunity employer committed to building an inclusive, equitable, and trauma-informed workplace. We recognize that systemic inequities impact many aspects of society, and we strive to address these through our policies, practices, and organizational culture. We believe that diversity in all its forms strengthens our mission and our work.

We do not discriminate in hiring or employment on the basis of race, color, religion, sex, gender identity or expression, age, national origin, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, and local laws. No question on our application is intended to secure information to be used for such discrimination.

We are also committed to fair hiring practices, including the consideration of qualified applicants with criminal records, in line with applicable laws and our values of second chances and community reintegration.

We strongly encourage applications from individuals of diverse backgrounds — including Black, Indigenous, and People of Color; immigrants and refugees; LGBTQIA+ individuals; people with disabilities; gender-diverse individuals; survivors; and members of other historically underrepresented communities.