Patient Coordinator - Bilingual - Albany

Job Description

Job Description

Description & Requirements

Patient Coordinator Bilingual

Are you passionate about delivering compassionate care and making a meaningful impact on patients' lives? Our client, a leader in value-based incontinence care, is seeking several dedicated Patient Coordinators to join its growing team. In this role, you'll enhance patient well-being by providing personalized support and ensuring seamless care coordination.

Best-in-Class Benefits and Culture:

Our clients value their employees' time and efforts. They offer competitive compensation of $20 - $21 per hour, depending on experience, with incentive compensation beginning after 90 days, once metrics are met. Additionally, their best-in-class extensive benefits package underscores their commitment to your success, and includes:

• Comprehensive health coverage: Medical, dental, and vision insurance start on day 1
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, birthday program, and training opportunities

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To be successful, you should have:

• A high school diploma or GED is required; one must type at least 45 WPM and possess basic computer skills.
• Proficiency in common office software (e.g., word processing, spreadsheets); ability to learn proprietary systems quickly.
• Solid verbal and written communication skills; must be able to read and interpret professional documents and draft reports.
• Proficient in Spanish

Your responsibilities as the Patient Coordinator will include:

• Respond to referrals, verify patient demographics and insurance eligibility, and assess the organization's ability to meet patient needs.
• Obtain and track required physician documentation and secure insurance authorizations per policy.
• Engage with patients/caregivers to determine supply needs; communicate with referral sources regarding case status and alternative resources.
• Document all communications, process updates in the system, and ensure timely delivery setup.
• Work with internal teams and external partners to resolve issues, support quality standards, and follow company policies and procedures.

About Our Client

Our client is a leading provider of value-based care solutions, specializing in incontinence management and patient-centered support. With over two decades of experience, they focus on delivering compassionate, individualized coaching and high-quality medical products that empower patients to manage their health with dignity and confidence.

Dedicated to improving health outcomes and reducing overall healthcare costs, our client partners with managed care organizations to provide scalable, cost-effective solutions. Their approach blends clinical insight with personalized care, ensuring patients receive the education and tools they need for long-term success.

Take the Next Step:

If you're ready to be part of something bigger, where your work has purpose, and your impact is real. Apply today and help transform the patient experience, one interaction at a time.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

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