Relationship Banker

Overview Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers. Primary Responsibilities Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling) Execute the Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) Apply Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC), and customer information profile (CIP)) Complete basic research on customer profiles to assess potential ways to add value to client banking relationships and transition to needs-based discussion on financial goals Identify financial needs of customers and present appropriate product and service options, collaborating with internal business partners Proactively reach out to clients via e‑mail or phone to follow up and educate on value‑added products/services Onboard new customers through outreach regardless of channel and account opener Establish trust with existing clients through regular proactive outreach Schedule preset appointments for the following week and hold them each week Prepare adequately for scheduled appointments before customer meetings (pre‑call plan) Perform customer servicing interactions Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies Promote an environment that supports belonging and reflects the M&T Bank brand Maintain internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators Complete other related duties as assigned Ensure compliance with the Federal SAFE Act registration requirements Scope of Responsibilities The position is the focal point in the branch for sales, service and/or referral opportunities to support overall branch goals and activity requirements. It is a key driver of customer flow in the branch to support these activities. The role serves existing customers and grows the business through identifying sales opportunities with customers, staying current on operational, product, and system changes/enhancements, and demonstrating good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Education and Experience Required High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience OR high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience Strong verbal communication and interpersonal skills Proven ability to demonstrate exceptional customer service Well‑organized individual with time‑management and prioritization skills Demonstrated financial services product knowledge Ability to communicate with tact and diplomacy with internal and external customers Proficient with internet user‑level technology Education and Experience Preferred Associate’s degree Notary public license Bilingual based on branch needs Physical Requirements Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5 lbs. to 30 lbs. Ability to read fine print Ability to interact with customers in an open face‑to‑face work environment Ability to use fax, telephone system, copier and other communication tools Pay The pay range for this position is $23.84 - $39.74 (USD) and will be determined by the specific combination of knowledge, skills, and experience with fair, competitive, and market‑informed pay. Location Beverly, Massachusetts, United States. Equal Employment Opportunity Statement M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace. #J-18808-Ljbffr M&T Bank Corporation