Senior Maintenance Supervisor

Sr. Maintenance Supervisor

Hayward, California

SFO 399 City Centre

Regular

The Sr. Maintenance Supervisor is responsible for all maintenance aspects of the community's operations and objectives and is not required to be on-call for after-hours emergencies. Accountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Position is reserved for assets with 500+ units or multi-site management with combined units totaling 500+. This position reports to the Community Manager or General Operations Manager.

What You Will Do:

• Supervise and direct a team of maintenance technicians, assigning tasks, and ensuring that work is completed efficiently and to a high standard.
• Effectively manages personnel throughout their employment lifecycle, i.e., selection through separation. This includes candidate selection, career planning and development, accountability and performance management, and recognition. Provide on-the-job training for maintenance staff and ensure they are knowledgeable about property systems and maintenance procedures.
• Implement and manage a preventive maintenance schedule to ensure all systems and equipment (HVAC, plumbing, electrical, etc.) are functioning properly and to prevent future issues.
• Perform and oversee repairs on various property systems and equipment, addressing issues as they arise. Respond to and prioritize work orders submitted by residents, ensuring timely and effective resolution of maintenance issues.
• Conduct regular inspections of the property, including common areas, buildings, and equipment, to identify any maintenance needs or safety hazards. Ensure that the property complies with all relevant local, state, and federal regulations, particularly regarding safety and building codes.
• Work within the maintenance budget, ensuring that repairs and maintenance are conducted cost-effectively. Participate in the budgeting and forecasting process with the Community Manager or General Operations Manager.
• Coordinate with internal stakeholders, external vendors and contractors for specialized repairs, maintenance services, or large projects. Ensure that work is completed according to specifications and within budget.
• Maintains the highest level of customer service for prospects, residents, vendors, and corporate departments. Interact with residents in a professional manner, addressing maintenance concerns and ensuring their satisfaction with the services provided.
• Be available for after-hours emergencies, ensuring that critical repairs are handled promptly.
• Implement and enforce safety procedures for the maintenance team to prevent accidents and injuries. Ensure that maintenance activities comply with OSHA, other safety regulations and ensure that all maintenance equipment and tools are properly maintained and in good working order.
• Maintain accurate records of maintenance activities in SightPlan and applicable trackers, including work orders, inspections, and repairs. Provide regular updates to property management on the status of maintenance activities, including any significant issues or trends.
• Assist internal stakeholders in managing property improvement projects, ensuring they are completed on time, within budget, and to the required standards.
• Other duties and tasks may be assigned as needed, in addition to those listed above.

What You Will Need:

• High school diploma or GED equivalent. 5+ years of property management industry or related experience.
• HVAC and/or CPO license preferred.
• Proficient knowledge of electrical, plumbing, and appliance repair with hands-on experience. Knowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housing
• Ability to utilize a personal smart device for apps related to property operations and communication. General understanding of the Microsoft Suite, property management software
• Ability to read, write, and speak English. Proven organizational and time management skills and ability to supervise 2 or more associates

What The Job Requires:

• Operates in a fast-paced work setting both indoor and outdoor. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.
• Involves frequent interaction with clients or customers. Requires effective communication skills and a professional demeanor. Work environment may include client offices, meeting rooms, or other external locations.
• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary. This position may require driving between community sites and reliable means of transportation during working hours or on-call is required
• Involves frequent standing, walking, and occasional bending. Requires the ability to lift moderate-weight objects (up to 50 pounds). May involve physical activities such as climbing stairs or operating machinery.
• Occasional to frequent travel to various properties. Minimal travel may be required for occasional meetings, training, or conferences.

What You Will Bring To The Table:

• Provides formal supervision to associates within a single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Problems are varied and non-routine, and require detailed information gathering, analysis, and investigation to understand the problem. Problems are solved using knowledge and skills, general precedents and practices.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term to long-term impact to department.

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

New hires generally start between $91,000.00 - $109,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.