Imaging Field Service Technician

Job Description

Job Description

If you're hands-on, motivated, and eager to continue growing your technical skills, this could be the career opportunity you've been looking for. Loffler Companies is seeking a driven individual who wants to grow and advance professionally as a Field Service Technician. This role is ideal for someone with strong communication skills, attention to detail, and an interest in troubleshooting mechanical, electrical, and software-related issues while delivering excellent customer service. We provide hands-on training and on-the-job field support, so prior imaging services experience is not required.  

In addition, we offer a company vehicle and mobile phone, career advancement opportunities, and a comprehensive benefits package.

Position Summary: 

The purpose of the Field Service Technician – Imaging Services position is to learn and demonstrate proficiency in servicing a variety of machines such as copiers, printers, fax machines and desktops with advanced troubleshooting skills while demonstrating strong customer satisfaction.

Essential Duties and Responsibilities:

The following duties are essential to this role and may be performed with reasonable accommodation. Other related duties may be assigned.

• Complete required manufacturer training and build proficiency in equipment service, assembly, and disassembly.
• Troubleshoot equipment issues using available resources and develop the ability to work independently.
• Perform equipment cleaning and preventive maintenance.
• Participate in field training with other technicians.
• Communicate clearly and professionally with customers, coworkers, and dispatch.
• Maintain accurate, legible timecards, equipment histories, service orders, and other required records.
• Track and protect assigned vehicle stock and inventory; follow parts and assembly return procedures.
• Maintain a safe vehicle and secure parts storage.
• Stay current on Field Engineering bulletins and service information.
• Support sales goals through prompt, effective service and participation in the sales lead program.
• Represent Loffler Companies professionally and follow the Employee Handbook.
• Perform other related duties as assigned.

Qualifications/Requirements:

• Work in the office and travel to client sites as required.
• Hold a valid driver's license, maintain an acceptable driving record, and provide proof of auto insurance meeting state minimum requirements.

Independent Judgment/Decision-Making:

• Use sound judgment to make cost-effective parts replacement decisions.
• Escalate repair challenges to a Specialist or Senior Service Technician when needed.
• Work independently with minimal supervision.
• Prioritize customer needs and service calls, including emergencies, return visits, incomplete repairs, and parts calls.
• Plan travel time to arrive on time.

Communications/Interpersonal Skills:

• Communicate effectively and build collaborative working relationships using company policies and procedures.
• Develop coaching and mentoring skills.
• Clearly explain non-routine and complex information.

Technical Skills:

• Identify and troubleshoot known error codes using available documentation.
• Demonstrate electrical and mechanical proficiency.
• Operate connected devices proficiently.
• Resolve software version issues.

Problem Solving/Critical Thinking:

• Identify barriers and apply critical thinking to troubleshoot and resolve complex problems.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Work Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is regularly required to stand/sit for extended periods of time.
• Constant bending and lifting is required.
• Must be able to lift 75lbs.
• Frequently required to use hands to handle objects, tools or controls.
• The noise level in the work environment is usually moderate.

For information on the physical demands of this job, see Human Resources.

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don't Fear Failure.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.