Remote Customer Service Professional - Phone, Chat, Email

Remote Customer Service Professional - Phone, Chat, Email

• Full-time

At Champ’s Family Automotive, we are committed to offering excellent customer service. We are hiring a Remote Customer Service Professional to work full-time from home.

Contract Details

This is a full-time, remote position with Champs Family Automotive USA.

Job Description

As a Remote Customer Service Professional, you will be the first point of contact for client inquiries via phone, chat, and email. The role requires prompt, professional communication and problem solving.

Responsibilities

• Respond to phone, chat, and email inquiries in a timely and professional manner
• Provide accurate and helpful information to clients and tenants
• Assist with general inquiries, maintenance requests, and lease inquiries
• Troubleshoot and resolve customer service issues
• Maintain a high level of customer satisfaction and ensure a positive customer experience
• Collaborate with team members to ensure all inquiries are handled efficiently and effectively
• Keep detailed records of all customer interactions and follow up as needed
• Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants
• Assist with other administrative tasks as needed

Requirements

• High school diploma or equivalent
• Previous customer service experience, preferably in a remote setting
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills
• Proficient in using various computer programs and systems
• Ability to work independently and in a team environment
• Availability to work a full-time schedule, including some evenings and weekends as needed

Benefits

Medical Plan, PTO, 401k, vision and dental are offered along with Aflac.