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Patient Service Representative

Community Care Partners

Lake Charles, LA
Patient Service Representative - Putting the Care in Healthcare

Why You'll Love Working With Us

Join a supportive team that values your skills, growth, and a healthy team culture. We foster a positive patient-focused environment where you can thrive.


Benefits of working with our company include:
  • Competitive base compensation
  • Paid Time Off (PTO)
  • 401(k) with employer match
  • Healthcare benefits including health (with FREE care at Community Care Partners), dental, vision, life, and disability
  • Annual salary increases
  • Opportunity for pay advances
  • Branded apparel
  • GreatWork Perks with discounts on travel, entertainment, and more
Key Responsibilities:
  • Greet and assist patients in a friendly, supportive manner
  • Check patients in for appointments and scan documents into charts
  • Assist with registration forms and distribute medical records
  • Collect and post copayments and outstanding balances; balance cash drawer daily
  • Inform patients of care costs and collect required fees
  • Assess walk-in traffic for potential emergencies
  • Communicate patient needs to clinical staff
  • Answer phones professionally and route calls appropriately
  • Maintain confidentiality of patient information
  • Keep reception and waiting areas clean and sanitized
  • Provide coverage for medical records and prior authorizations as needed
  • Perform other duties as assigned
Qualifications:
  • High school diploma or equivalent required
  • Minimum one (1) year of customer service experience
  • Strong communication and problem-solving skills
  • Ability to interact effectively with people from all backgrounds

Compensation: Pay is based on experience, skills, and internal equity and falls within an established range.

Community Care Partners is an Equal Opportunity Employer (EOE).

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Vacancy posted 1 day ago
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