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Office Administrator

Delta Fuel

Lake Charles, LA
Description


This position supports the Operations Manager and team by managing the daily logistics of fuel, and lube deliveries - scheduling loads, coordinating driver routes, and tracking shipments - while also handling the office administrative functions that keep the branch running smoothly. This is a hybrid role that touches sales, operations, and accounting, and requires occasional travel.


Responsibilities

Logistics & Dispatch

  • Schedule fuel/propane/lube truck loads and manage daily delivery routes and schedules for drivers
  • Track fuel/propane/lube shipments to ensure all customer requirements are met
  • Manage system and status updates to ensure visibility of all shipments
  • Monitor and validate accuracy of deliveries
  • Understand and enforce DOT regulations
  • Assist in establishing and evaluating driver performance
  • Recommend disciplinary decisions, hiring, coaching, and other employment status actions to the management team
Customer & Office Support
  • Manage key customer-related functions: processing credit applications, inputting new customer accounts, receiving and processing payments
  • Coordinate with the sales team on order pricing and terms
  • Maintain a proactive approach to customer complaints, expedite requests, and other customer issues
  • Provide feedback reports to the Corporate Office and Supervisor regarding customer contacts
  • Input data into company systems accurately and run database reporting
  • Assist the billing team with related customer, order, or paperwork requests and by invoicing customers, uploading documents into the assigned portals and handling disputes as necessary.
  • Carry out general administrative duties (answering phones, filing, scanning, etc.) as needed
  • Adhere to and encourage compliance with company policies and procedures
  • Perform other tasks as required or assigned by the Branch Manager
Requirements

QUALIFICATIONS/POSITION REQUIREMENTS:
  • Experience coordinating delivery schedules, dispatch, or logistics operations preferred
  • Knowledge of DOT regulations and compliance requirements
  • Exceptional customer service skills and strong interpersonal presence
  • Excellent written and verbal communication skills
  • Ability to prioritize work and apply independent judgment, especially under time-sensitive delivery demands
  • Advanced proficiency in Microsoft Office (Excel); comfort with dispatch/routing or database systems
  • Knowledge of common business practices relating to purchase, pricing, terms, shipment, taxes, and payment for products and services
  • Self-motivated and results-oriented, with strong organizational skills
  • Oil & gas or fuel distribution industry experience a plus
  • Willing to work outside regular business hours, including weekends, as needed
Requirements

Requirements QUALIFICATIONS/POSITION REQUIREMENTS:
  • Experience coordinating delivery schedules, dispatch, or logistics operations preferred
  • Knowledge of DOT regulations and compliance requirements
  • Exceptional customer service skills and strong interpersonal presence
  • Excellent written and verbal communication skills
  • Ability to prioritize work and apply independent judgment, especially under time-sensitive delivery demands
  • Advanced proficiency in Microsoft Office (Excel); comfort with dispatch/routing or database systems
  • Knowledge of common business practices relating to purchase, pricing, terms, shipment, taxes, and payment for products and services
  • Self-motivated and results-oriented, with strong organizational skills
  • Oil & gas or fuel distribution industry experience a plus
  • Willing to work outside regular business hours, including weekends, as needed
Apply
Vacancy posted 5 days ago
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