Commercial HVAC Service Manager - Louisville/ Cincinnati

Commercial HVAC Service Manager Ideal Candidate Location Ideal candidate will be located in Louisville, KY or Cincinnati, OH. Key responsibilities Forecast, monitor, and document financial performance against plan Coordinates, prioritizes and resolves issues encountered by a more experienced team. Optimizes the usage of manpower, standard time, equipment and energy of more experienced team Escalates critical/complex issues that will impact the business Manages more experienced team according to established programs and objectives. Quality Issue Management Contacts customer, collects feedback, and establishes and maintains good relationship with customers Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans Required Qualifications 4+ years of service management experience in the HVAC industry 4+ years of experience leading a team of technicians High School diploma or GED Must have a valid Driver’s License Ability to travel within territory to job sites and customer locations up to 50% of the time. Preferred Qualifications Associates or technical trade school degree or higher education. Service Management experience in the Commercial HVAC industry Working knowledge and understanding of commercial HVAC systems Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications #J-18808-Ljbffr Carrier