Global Workforce Screening Associate - Governance & Quality

Global Workforce Screening Team Member

The Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening. Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firm's assets, reputation, employees, and clients pursuant to firm policy and regulatory standards.

This role supports global screening operations by ensuring compliance with internal policies, operating procedures, and external regulatory requirements. Responsibilities include establishing and maintaining governance frameworks for screening processes, managing audit activities, and overseeing compliance obligations with screening vendors. Role also performs independent quality reviews to ensure processes meet standards. This includes evaluating end-to-end processes, analyzing quality results, identifying root causes, and recommending corrective actions and continuous improvement opportunities.

Support implementation and management of internal governance frameworks related to risk and compliance, including firmwide and departmental policies.

Contribute to the development and review of organizational policies and procedures to ensure alignment with legal and regulatory standards.

Monitor and analyze regulatory change and partner with leadership to drive operational change management.

Maintain and support operational frameworks, including metrics, service level agreements, technology configurations, user acceptance testing, third-party oversight, controls, and quality testing.

Maintain packages and business rules with screening vendors, including off-cycle updates and annual reviews.

Maintain and review records of regional screening components by country on a quarterly basis.

Understand and support multiple workstreams across screening operations.

Conduct analysis of complex cases, determine next steps, and serve as decision maker for hire or engagement eligibility.

Participate in execution of quality management for the screening function, adhering to quality control procedures and standards.

Mentor production staff on quality control procedures and best practices.

Analyze quality data and metrics to identify trends, root causes of quality issues, and opportunities for improvement.

Identify opportunities to enhance risk processes and contribute to projects and solution development.

Possess in-depth understanding of methods, systems, and procedures supporting cross-functional initiatives.

Responsible for the design and implementation of zero-touch data pipelines, including external data feeds.

Interact and liaise with internal partners across global locations.

Required qualifications, capabilities and skills:

• Work experience in banking or financial services industry
• Experience with risk management, compliance, internal audit or controls
• Understanding of regulatory environment within banking and knowledge of relevant laws & regulations
• Strong analytical and problem-solving skills to assess risk and develop governance strategies
• Leadership and decision-making abilities to guide governance practices; ensuring compliance
• Develop relationships with Legal and Compliance partners; third party vendors
• Strong knowledge of quality control standards
• Ability to implement quality control to ensure processes meet established standards & specification
• Ensure compliance with standards, regulation, policies and procedure. Stay up-to-date with all related changes.
• Understand systems and various Screening workflows
• Proficiency in Microsoft office, intermediate Excel skills

Preferred required qualifications, capabilities and skills:

• Maintain a high degree of confidentiality when handling sensitive information and data.
• Exhibit strong communication and interpersonal skills to effectively collaborate with stakeholders.
• Demonstrates attention to detail and organizational skills in managing large data sets and competing priorities.
• Applies leadership, analytical, and problem-solving skills to drive effective decisions and outcomes.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.