Professional Moving Supervisor

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview

Paul Davis Restoration is seeking a highly organized and technically proficient Restoration Estimator & Project Coordinator to support our Contents, Environmental, and Asbestos divisions. This is a critical dual-function role responsible for accurate scoping, administrative compliance, and end-to-end project coordination of property damage claims. The ideal candidate will serve as the primary liaison between insurance adjusters, Third-Party Administrators (TPAs), and field operations teams — ensuring every job is documented correctly, estimated accurately, and driven toward timely completion without delay.

This role demands someone who is equally comfortable writing a defensible Xactimate estimate and managing a warehouse contents map. The right candidate thrives in a fast-paced restoration environment, understands insurance carrier expectations, and takes ownership of the full job lifecycle from intake to final invoice.

Core Responsibilities

Estimating & Scope Management
•        Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility
•        Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding
•        Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact timeframes, and formatting protocols
•        Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories

Administrative & File Compliance
•        Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time
•        Maintain audit-ready job files at every stage — from initial intake through final invoice submission
•        Ensure zero documentation gaps between approved scope and billable work completed
•        Track and report on job status, open items, and billing milestones

TPA Partnership Coordination
•        Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI
•        Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively
•        Serve as the internal subject matter expert on TPA assignment workflows, requirements, and performance standards

Logistics, Scheduling & Warehouse Coordination
•        Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands
•        Maintain an organized inventory system and contents map for the warehouse storage facility
•        Track item location, condition, and processing status from pack-out through pack-in and final return
•        Occasionally assist with on-site warehouse inventory management and physical organization as needed

Adjuster Relations & Project Lifecycle Oversight
•        Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project
•        Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience
•        Conduct on-site property inspections as needed to support scoping accuracy and documentation
•        Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages

Required Qualifications

Software & Systems
•        Minimum 2+ years of hands-on Xactimate experience — required
•        Minimum 2+ years of hands-on Symbility experience — required
•        Proven experience with DASH or equivalent job-tracking/file compliance software
•        Familiarity with Alacrity Solutions, Contractor Connection, and PDRI workflow and KPI requirements
•        Proficiency in Microsoft Office Suite — Outlook, Word, Excel

Industry Knowledge
•        Solid understanding of IICRC standards as they relate to contents restoration and environmental remediation
•        Working knowledge of insurance carrier SLA frameworks and adjuster supplement processes
•        Familiarity with water, fire, smoke, mold, and environmental loss categories in a restoration context

Skills & Attributes
•        Strong written and verbal communication skills — ability to interface professionally with insurance adjusters, TPAs, and homeowners
•        Exceptional organizational skills; capable of managing multiple active jobs simultaneously with competing deadlines
•        High attention to detail in documentation, estimate writing, and file compliance
•        Self-directed; able to identify workflow gaps and take ownership without being prompted

Preferred Qualifications
•        Xactimate Level 1 Certification or higher
•        IICRC certification — Water Damage Restoration Technician (WRT) or Fire & Smoke Restoration Technician (FSRT)
•        Experience working in a franchise restoration environment
•        Prior experience in a combined estimating and coordination role rather than standalone estimating
•        Asbestos Safety Certificate

Physical Requirements
•        Ability to perform on-site inspections of water, fire, smoke, and mold-damaged residential and commercial properties
•        Willingness to occasionally assist in warehouse inventory management and physical organization
•        Ability to sit and work at a desk for extended periods; sustained use of estimating software and job management systems
•        Valid driver's license and reliable transportation for site visits — required

Flexible work from home options available.