Server

Job TitleOur team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.Job DescriptionPrimary Responsibilities:Taking guests' ordersRunning foodHandling cash & other forms of paymentMaking proficient sales transactions - using a point-of-sale systemProperly checks I.D.s – for guests who appear to be under 30 years oldDemonstrating responsible alcohol serviceDemonstrating impeccable product knowledgeSuggestive selling - using proven techniquesAnswering questions - accurately and politelySatisfying any/all needs of the guests - regularly double checking back with guests throughout their experienceMaintaining a clean & organized station – including pre-bussing & table maintenancePerforming opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.Demonstrating knowledge of all table/station numbersDirecting guests to areas & restroomsCreating memorable experiencesEntertaining guests to create "Raving Fans."This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.RequirementsExperience, Education, and Certifications:High School diploma or GED equivalentFollows all food safety & sanitation proceduresIn some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this)Skills:Remaining calm in a hectic, fast-paced atmosphereDemonstrating a high level of organization, attention-to-detail and a sense-of-urgencyDisplaying a positive and outwardly friendly attitude toward guestsPhysical DemandsAbility to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time.Additional RequirementsMust be at least 19 years old. In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements. Practicing all general safety standards. Maintaining a well-groomed appearance ("having a plan"). Following all uniform guidelines. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement. Your Cafe may cross-train the Server and the Busser positions. This "Server Assistant" will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.