Fulfillment Manager

As pioneers of the seaweed category, we introduced the world’s first line of Certified Organic and Non-GMO Project Verified roasted seaweed snacks in 2012 and has since grown to become the #1 selling, premium, organic seaweed-based snack – but our aspirations reach even further. Led by founders and visionary food entrepreneurs Annie Chun and Steve Broad, we take great pride and care in creating delicious and convenient snacks inspired by our Korean heritage and believe that seaweed represents a sustainable path forward that nourishes people and the planet. With our eyes focused on the future, we’re on a mission to increase our impact by winning over a whole new generation of foodies and are assembling a team of talented and driven individuals who are just as excited about the future of seaweed as we are!

WHO YOU ARE

You are an execution focused operations professional who translates customer orders and demand signals into accurate inventory positioning and seamless order fulfillment. You understand how order management connects to inventory health, service levels, and revenue execution, and you take ownership of ensuring customer commitments are met. You are comfortable managing the full order lifecycle from receipt through shipment, working across Inventory, Operations, Sales, and Customer Service to maintain strong service performance and efficient workflows. You bring structure to order processing, identify potential constraints early, and proactively coordinate solutions to support reliable fulfillment and strong customer relationships.

WHAT YOU DO

Customer Service and Fulfillment Manage the end to end order fulfillment process, including order entry, validation, administration, and shipping coordination. Review, validate, and revise customer orders within Enterprise Resource Planning (ERP) systems, including Electronic Data Interchange (EDI) and manual orders. Oversee order tracking and customer service systems in partnership with Quality to ensure accurate order processing and customer data integrity. Serve as primary point of contact for distributors to support order management and fulfillment execution. Coordinate with 3PL partners and internal deployment teams to ensure on time, in full delivery. Manage order exceptions including substitutions, shipment rescheduling, and cancellations. Analyze order status and constraints and proactively communicate updates to Sales and customers. Support order allocation and prioritization during supply constraints. Act as primary escalation point for order related workflow issues. Maintain sales and operational reporting within Business Intelligence (BI) and ERP systems. Inventory Planning and Control Monitor inventory levels using systematic procedures to maintain appropriate product availability. Provide input on replenishment parameters including safety stock and reorder points to support fulfillment needs. Identify inventory constraints and coordinate with stakeholders to resolve workflow and supply issues impacting order fulfillment. Monitor and address stockouts, order surges, excess inventory, and slow moving inventory. Partner closely with Production Planning to identify and resolve inventory anomalies. Maintain accurate inventory data within ERP systems. Cross Functional Collaboration and Reporting Partner with Sales and Production Planning to align inventory availability with customer commitments. Develop and maintain operational reports and dashboards to monitor order processing efficiency, inventory levels, fill rate, On Time, In Full (OTIF), backlog, and key performance indicators. Coordinate cross functional stakeholders to troubleshoot and resolve fulfillment and workflow issues. Drive continuous improvement in order management and inventory control processes.

WHAT YOU BRING

Bachelor’s degree in Supply Chain, Operations, Business, or related field required, or equivalent combination of education and relevant work experience. 6 to 8 years of experience in order management, customer operations, inventory control, supply chain, or related operational roles. Strong understanding of inventory control procedures, service levels, lead times, and replenishment logic within an order fulfillment environment. Hands on experience managing customer orders in ERP and EDI environments. Experience with ERP systems, NetSuite strongly preferred. Advanced Excel and business intelligence skills with the ability to build and maintain operational dashboards. Detail oriented with strong follow through and ownership mindset. Clear and confident communicator who works effectively cross functionally.

COMPENSATION AND BENEFITS

This role is full-time and will receive a competitive salary + benefits, including medical, dental, vision, and 401k. This position's anticipated annual pay range is $80,000 -$125,000 plus bonus. A variety of factors are considered when determining an individual's compensation–including a candidate’s professional background, education, certifications, experience, professional licenses, and location. Final offer amounts may vary from the amounts listed. We neither ask for nor take into consideration the salary history of applicants. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr SupportFinity™