Inventory Control Administrator

Inventory Control AdministratorEO Products is a company with one mission and two brands: to create healthy personal care products that nurture the people who use them, respect the people who make them, and honor the planet we all share. We work hard to ensure our values come to life in each bottle of EO® and Everyone for Every Body® products.We have been family owned, operated, and independent since 1995. We call Northern California home and manufacture our essential oil-based products in-house at our certified organic factory and HQ in San Rafael. You can find us at most of your favorite retailers. We're a certified B Corp that prioritizes people, planet, purpose, and profit — in that order.We offer a fun casual place to work, great benefits, employee discounts, and free products! We are a diverse team of free-thinking individuals, and our company culture values responsibility, collaboration, integrity and passion.Position SummaryThe Inventory Control Administrator reports to the Operations Analytics & Inventory Manager and will play a key role in increasing company profitability and team efficiencies by identifying, implementing, and carrying out processes that ensure accurate inventory levels and ERP system data. The position is responsible for inventory-related SOPs, training staff to improve efficiency of operations, monitoring inventory transactions to identify system weaknesses, and ensuring physical and ERP system transactions occur in a timely and accurate manner.Their work supports controls to accurately capture work order, material handling and inventory adjustment activities. This team member leads ongoing audits of inventory control performance to evaluate status of inventory control systems. This role will also be responsible for creating and maintaining Item and BOM (Bill of Material) details in the ERP system.The Inventory Control Administrator is responsible for the maintenance of the company's inventory accuracy and oversight of inventory control processes. The role will help in the continued development of cross functional team's knowledge of processes by creating and updating SOPs and Work Instructions. These directly contribute to the success of the Operations' Inventory Accuracy and Cycle Count KPIs.This position is required to be on-site 100% of the time. Employee must be able to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ResponsibilitiesSchedule daily cycle count activities for both Finished Goods (FG) and Raw Materials (RM) categoriesLead inventory reconciliation: analyze, interpret, evaluate cycle count results and reconcile discrepanciesAssess current Inventory Control Processes and make recommendations to improve existing Work Instructions and SOPsSchedule and lead staff training on SOP updates and periodic training on existing SOP'sMonitor and transact (when needed) inventory transfers for inventory accuracy. Resolve and communicate issues between the Warehouse TeamsMonitor/assess 3PL and Co Manufacturing inventory movements to maintain accuracy. Communicates discrepancies to business partnersPartner with the Quality Department to support various Inventory Statuses such as Micro-Hold, Rejected, QC Hold, OTC and Organic materialsPerform audits of the warehouses to ensure Inventory Control initiatives are being followed. Communicate results to the management teamAdminister regular, scheduled audits of outbound builds prior to shipment to assess accuracy. Identify & correct errors. Follow up with the team to address related performance & training gapsEnsure continuous inventory flow by actively managing Discontinued and Rejected Inventory. This includes providing cross functional teams status report updates and managing write-offs within an established adjustment budget.Maintain cross departmental communication on inventory statusCommunicate with Accounting, Purchasing, Compliance, Quality Control, Customer Service, Warehouse Management and other impacted areas within the company to support company strategies and objectives concerning inventory policies, procedures and accuraciesEnforce first in/first out rules (FIFO) related to Sales Order Fulfillment and Raw Material usage thru auditing aging inventory; provide report or training opportunities to Department ManagersEstablish partnerships with cross functional teams by building good working relationships. Clearly establish guidelines for feedback and continuous improvementMonitor RM expiration dates and actively communicate upcoming expiration with MFG, QC and R&D for mitigation opportunitiesUpdate and monitor OTC product expiration dates and actively communicate upcoming stop-ship windows to Distribution and Sales DepartmentsPartner with Quality Team on identification of expired and/or rejected FG's and RM's to ensure proper quarantineCreate new RM, FG and BOM records in Netsuite and manage revisions of existing recordsMonitor and provide guidance on Distributor and Small Pack Returns to ensure proper disposition of inventoryTrainingBe the subject expert for Inventory Control Processes in Netsuite/WMS to provide support and guidance to cross functional departmentsPartner with Netsuite Administrator to perform user testing on new functions within the Warehouse Management System (WMS) and ERP (Netsuite) environmentLead the drafting and updating of SOP and Work Instructions for new Inventory Control ProcessesProvide training to cross functional teams in Inventory Control Processes which includes writing or revising Work Instructions when neededAnalysisExecute daily inventory reconciliation of daily cycle counts and transact results in NetSuite within 24 hoursPerform root cause analysis on inventory discrepancies by interacting with team members from all related departments. Initiate recounts as needed and provide root cause feedback. Assign owners and monitor progress to trace improvement.Provide month end reporting on inventory activity and communicate results to the management teamOtherSupport a safe working environment by reporting any unsafe conditions or observed, unsafe conduct.Assist Operations Analytics & Inventory Manager in annual physical inventory reconciliations and project managementProcess Manufacturing and Production Work Orders if neededSupport traceback activities related to audits, inspections and certificationsUpdate various inventory control reports and presentation documents per guidance issued by managerAdditional work assignments as directed by the managerSkills/QualificationsKnowledge of inventory management mathematics, such as inventory accuracy percentage, inventory variance percentage/cost, shrinkage calculations, month on hand, and turn ratesHands on experience managing cycle count programs, physical inventory, and variance reconciliation.Working knowledge or experience in analysis or reporting inventory related KPIs (such as Accuracy and Shrinkage)Ability to build and maintain strong partner and business relationshipsAbility to foster teamworkStrong problem solving, conflict resolution and decision making skillsBi-lingual in Spanish is a plusExcellent oral and written communication skillsSelf-Starter, ability to problem solve and work independently with minimal supervisionExcellent interpersonal skills and ability to interact with people at all levelsAbility to operate office equipmentEducation and Experience:5 years of inventory control experience in a manufacturing environment or equivalent experience required (such as Accounting, Wholesale, Retail, Supply Chain, etc)3+ years of hands-on experience with inventory reconciliation, including data interpretation/analysis across multiple channels requiredKnowledge of the inventory policies, practices and procedures1+ years of direct work experience in a 3PL and Co Manufacturing environment preferredIntermediate to Advanced knowledge of Excel/Google SheetsProficiency in ERP systems and Word/Google Docs and Powerpoint/Google slides required1+ year experience as a training lead or as a process developer requiredPhysical Requirements:Work chart of the U.S. Department of Labor for physical exertion: Physical Demand Level, LightOccasional (0-33% of the workday) - 20 lbsFrequent (34-66% of the workday) - 10 lbs and/or walk and/or stand with operation of controlsConstant (67-100% of the workday) - negligible and/or operate controls while seatedAdditional Physical Requirements:Lifting or carrying up to 20