Floor Manager

Floor ManagerBe part of the opening team at Mogador Kith Ivy, a one-of-a-kind hospitality concept in New York City. This is a rare opportunity to join from day one, helping to shape the service culture and set the standard of excellence for a members-only experience that blends luxury, lifestyle, and sport. Kith presents Kith Ivy, the brand's ambitious entry into the hospitality sector, blending luxury, lifestyle, and sport into a unique members-only club experience.Position SummaryThe Floor Manager oversees daily front-of-house operations, ensuring seamless service delivery and an elevated member experience. This role provides leadership and support to the FOH team, maintains service standards, and acts as a key liaison between staff and management. The Floor Manager ensures that Mogador at Kith Ivy's culture of luxury, community, and hospitality is upheld in every interaction.Key ResponsibilitiesSupervise and support front-of-house staff during service to maintain smooth operationsEnsure all team members deliver exceptional hospitality consistent with Mogador at Kith Ivy standards.Monitor dining room flow, guest satisfaction, and service timing, resolving issues discreetly and effectively.Open or close the restaurant based on scheduling needsLead pre-shift meetings to communicate menu changes, service priorities, and guest notes.Partner with the General Manager and senior leadership to enforce policies and operational procedures.Mentor, coach, and develop staff, providing feedback and supporting professional growth.Collaborate with back-of-house leaders to ensure coordination and accuracy in service.Oversee adherence to health, safety, and sanitation standards.Support recruitment, onboarding, and training of new FOH staff.Uphold the Mogador brand image through polished presence, leadership, and professionalism.Qualifications2+ years of management experience in upscale or fine dining environments required.Strong leadership, team-building, and conflict-resolution skills.Excellent communication skills with a polished, guest-focused demeanor.Deep knowledge of service standards, food, wine, and beverage programs.Ability to work in a high-pressure environment with grace and professionalism.Flexible schedule with availability on nights, weekends, and holidays.Physical RequirementsAbility to stand and walk for extended periods.Ability to lift and carry up to 50 lbs.Ability to work in a dynamic, fast-paced environment.More about Kith Ivy:Located within a private lobby at 120 Leroy Street where SoHo meets the West Village, Kith Ivy is designed to cater to a discerning clientele, offering a range of amenities that reflect both sophistication and comfort. The interior has been meticulously crafted to create a warm, inviting atmosphere that feels like an extension of the member's home. With a design philosophy based around an upscale, comfortable sense of community, there are various spaces including the pro shop with exclusive merchandise, dining areas, a smoothie bar, a wellness center, and rooftop padel courts. This endeavor wouldn't be possible without a suite of partners who are innovators in their fields. For the dining space, Kith partners with Café Mogador, a New York City staple, to bring a new, upscale menu and service featuring classics and new perspectives on Moroccan-inspired Mediterranean cuisine. The interior features vintage-sourced Persian rugs that add warmth and character to the space, rich, dark rosewood accents complemented by plush seating arrangements, and a color palette of various shades of green and burgundy, enhancing the inviting atmosphere. A central fireplace serves as a focal point, surrounded by bookshelves filled with curated literature and objects, further contributing to the home-like feel. Kith Ivy is proud to host the first Erewhon tonic bar outside of Los Angeles. The design embraces a sleek, contemporary aesthetic with clean lines and a minimalist approach. Non-members, within a select radius of the club in Manhattan, can purchase Erewhon smoothies and juices from Kith Ivy in limited quantities exclusively via the Postmates and Uber Eats apps.Compensation: Salary ($85,000.00 - $95,000.00)Benefits & Perks: Health Insurance, Paid Time Off, 401kRequired SkillsLeadershipTeam ManagementConflict ResolutionEffective CommunicationGuest Service OrientationProblem SolvingTraining and DevelopmentOperational Coordination