Customer Service Rockstar

Job Description

Job Description

Adams is looking for a hard working, fast moving, top notch customer service rockstar for our growing Tampa team at our office in Tampa, FL. This positions main responsibility is to provide best in-class service to our customers and facilitate communication between customers and our internal team. Our business system / ERP is P21 - previous experience with this platform would put the candidate at the top end of the salary range for this position.

 

KEY ACCOUNTABILITIES (What problem does this role solve for the company?)

• Generating quotes from customers from inbound RFQ's
• Accurate entry of customer purchase orders
• Deliver timely and accurate responses to customer inquiries
• Facilitate seamless communication between customers and internal teams to resolve issues and maintain great customer experience
• Support internal teams with order-building, tracking updates, and expedited requests to maintain great customer experience

 

REGULAR EXECUTION (How do they solve this problem?)

• Coordinate with the warehouse team to facilitate fast turnaround on urgent shipments
• Proactively address obsolete parts by researching drop-in replacement parts and updating system to reflect
• Acknowledgements: Verifies ship dates, pricing, and factory receipt of orders for Adams’ customers, updating as needed
• RMAs (Return Merchandise Authorizations): coordinate returns either back to Adams' stock or to the factory
• Assist customers and outside sales team with demo orders and samples
• Scheduling/coordinating freight pick ups
• Assisting customers for things such as:
• • Provide tracking # or shipping updates
  • Initiate expediting an order / shipping
  • Problem solving quality issues such as mis-ships
• Assisting internal team with things such as:
• • Factory PO# for order
  • Tracking # or shipping update on orders
  • Assist with expediting orders

 

REQUIRED COMPETENCIES

• Teamwork: Collaborates effectively with internal teams to achieve shared goals and deliver exceptional service to customers.
• Friendliness: Builds positive relationships with customers and colleagues through a professional and approachable demeanor.
• Prioritization: Manages multiple tasks and deadlines by identifying the most critical issues to address first.
• Multitasking: Seamlessly handles various customer and internal team requests without compromising accuracy or timeliness.
• Active Listening: Understands customer concerns by carefully listening and asking clarifying questions to resolve issues effectively.
• Flexibility: Adapts to changing priorities and unexpected challenges with a solutions-oriented mindset.
• Proactive: Anticipates potential problems and takes initiative to address them before they escalate.
• Emotional Intelligence: Connects with customers’ needs and emotions to build trust and rapport.
• Communication: Clearly and concisely conveys information, both written and verbal, to internal and external stakeholders.
• Resourceful: Finds creative solutions to problems, leveraging available tools, knowledge, and support networks.

 

Company Description

Adams is a third-generation family business specializing in Reliability and Automation since 1960. Our vision is to be the industry leader in innovative and sustainable design through successful application implementation ranging from components to integrated solutions. Our mission is to strengthen American manufacturing by increasing our customer’s competitiveness in the global marketplace through increased productivity and profitability.

CORE VALUES:
• LEARN. DO. TEACH.: Knowledge grows when we apply it... & multiplies when we share it.
• A FUN PLACE TO GROW: We take our customer’s problems seriously. NOT OURSELVES.
• EXERCISE AGENCY: Decide. Act. Deliver.
• ATTITUDE: A great attitude turns obstacles into opportunities.
• BETTER. FASTER. SMARTER.: Raise the bar. Then raise it again.
• INNOVATION CATALYST: The future isn’t something we wait for... It’s something we create.

Company Description

Adams is a third-generation family business specializing in Reliability and Automation since 1960. Our vision is to be the industry leader in innovative and sustainable design through successful application implementation ranging from components to integrated solutions. Our mission is to strengthen American manufacturing by increasing our customer’s competitiveness in the global marketplace through increased productivity and profitability.\r\n\r\nCORE VALUES: \r\n• LEARN. DO. TEACH.: Knowledge grows when we apply it... & multiplies when we share it.\r\n• A FUN PLACE TO GROW: We take our customer’s problems seriously. NOT OURSELVES.\r\n• EXERCISE AGENCY: Decide. Act. Deliver.\r\n• ATTITUDE: A great attitude turns obstacles into opportunities.\r\n• BETTER. FASTER. SMARTER.: Raise the bar. Then raise it again.\r\n• INNOVATION CATALYST: The future isn’t something we wait for... It’s something we create.