Patient Access Rep - Evening Shift

The Patient Access Representative serves as the first point of contact for patients, families, and visitors, delivering exceptional customer service while ensuring accurate and efficient patient registration. This role is responsible for verifying patient demographics, insurance eligibility, obtaining required authorizations and signatures, collecting applicable payments, and maintaining compliance with organizational policies and regulatory requirements. The ideal candidate demonstrates professionalism, compassion, attention to detail, and a commitment to providing an outstanding patient experience.

Essential Job Responsibilities

• Greet patients and visitors in a courteous, professional, and compassionate manner.
• Accurately register patients for Emergency Department, Inpatient, Outpatient, Surgical, and Specialty Services.
• Verify patient identity using approved patient identification standards.
• Collect and verify demographic, insurance, and guarantor information.
• Obtain required consent forms, regulatory documents, and patient signatures.
• Verify insurance eligibility, benefits, and obtain prior authorizations when applicable.
• Collect co-pays, deductibles, and outstanding balances in accordance with organizational policies.
• Educate patients on financial responsibilities and available financial assistance programs.
• Maintain accurate documentation within the electronic medical record (EMR).
• Ensure compliance with HIPAA, EMTALA, Medicare regulations, and organizational policies.
• Resolve registration errors promptly to maintain patient safety and data integrity.
• Communicate effectively with clinical staff, physicians, insurance companies, and ancillary departments.
• Prioritize multiple tasks in a fast-paced healthcare environment while maintaining accuracy.
• Participate in departmental meetings, education, and quality improvement initiatives.
• Assist with scheduling, bed management, admissions, transfers, and discharge functions as assigned.
• Support department coverage across multiple registration areas as operational needs require.

Required Qualifications

• High school diploma or GED required.
• Minimum of one (1) year of customer service experience required.
• Previous healthcare registration, medical office, or hospital experience preferred.
• Knowledge of medical terminology preferred.
• Experience using an electronic medical record (EMR) system preferred (Epic experience is a plus).
• Proficiency in Microsoft Office applications.

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal communication skills.
• Strong attention to detail with exceptional data entry accuracy.
• Ability to maintain confidentiality and safeguard protected health information.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively within a team.
• Critical thinking and problem-solving abilities.
• Ability to adapt to changing priorities in a fast-paced healthcare environment.
• Professional verbal and written communication skills.
• Ability to de-escalate difficult situations with empathy and professionalism.

Work Environment

• Hospital or ambulatory healthcare setting.
• Frequent interaction with patients, visitors, physicians, and interdisciplinary staff.
• Requires prolonged sitting and standing, walking, and frequent computer use.
• May require evenings, nights, weekends, holidays, and on-call coverage depending on departmental needs.

Preferred Candidate Attributes

We are seeking individuals who:

• Have a passion for delivering exceptional patient experiences.
• Thrive in a fast-paced, team-oriented environment.
• Demonstrate integrity, accountability, and professionalism.
• Value accuracy and patient safety.
• Embrace continuous learning and process improvement.
• Communicate effectively while maintaining compassion and respect for every patient.