Patient Access Representative

Job Title

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

• .7 FTE (56 hours per two-week pay period)
• 8-hour day/evening shift; day shift start time of 5:00 AM - 10:00 AM and evening shift start time of 11:30 AM - 5:00 PM
• Every other weekend, 11:30 AM - 8:00 PM
• Four-week training program. The first two weeks are Monday - Friday, 8:30 AM - 5:00 PM. Each class is a prerequisite for the next, so no classes can be missed during the first two weeks.

Job Description:

Principle Responsibilities:

• Greets and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in or interviews patient to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• Documents any issues and resolutions in electronic medical record.
• May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
• Obtains cost information and explains information to patient if necessary.
• Obtains signatures from patients as needed.
• Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.
• May order supplies in designated work area.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
• May gather medical record information from all departments for collection and distribution.
• May mentor new staff.
• Other duties as assigned.

Required Qualifications:

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2 to 5 years of revenue cycle experience
• 2 to 5 years of customer service experience
• 0 to 2 years of general office experience
• 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook

Preferred Qualifications:

• High school diploma or GED

Physical Demands:

• Light Work:
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range: $23.82 to $32.47 per hourThe pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer