Clinic Patient Access Representative Senior

Job Title

Provides advanced patient access, intake coordination, and scheduling support for complex or high acuity patients.

Job Description:

Functions as a subject matter expert and informal mentor while maintaining direct responsibility for patient access work.

Principle Responsibilities:

• Advanced Scheduling & Access Management
• Provides advanced scheduling support for complex, specialty, or high acuity patient populations.
• Partners closely with clinical team to assess urgency and access needs using clinical workflow knowledge and established access guidelines.
• Identifies barriers to access and proactively develops alternative scheduling pathways or solutions.
• Manages complex work queues and escalated scheduling issues requiring advanced problem solving.
• Patient, Provider & Staff Resource
• Serves as a trusted clinic resource regarding access, scheduling, billing, and service related questions.
• Provides first level resolution for escalated access or scheduling concerns.
• Facilitates billing related requests and ensures appropriate follow up.
• Ensures accurate, timely documentation of all patient interactions and decisions.
• Mentorship & Knowledge Sharing
• Serves as an informal mentor and subject matter expert for Clinic Patient Access Representatives.
• Provides peer guidance and knowledge sharing related to complex scheduling, referrals, and workflows.
• Supports onboarding and training of new staff without formal supervisory authority.
• Identifies opportunities for workflow or access improvements and partners with leadership as appropriate.
• May participate in projects or work groups to support workflow improvements, implementations, etc.
• Additional Responsibilities
• Completes referrals, specialty scheduling, and other advanced access functions as assigned.
• Other duties as assigned.

Required Qualifications:

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 3+ years experience in healthcare scheduling or patient-access experience, including demonstrated experience managing complex scheduling scenarios, referrals, and specialty access workflows
• 2+ years basic medical terminology experience and understanding of clinical workflow

Preferred Qualifications:

• High school diploma or GED
• Associates or Vocational degree
• Medical reception or equivalent program

Physical Demands:

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range:

$23.22 to $31.83 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary:

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being mind, body, spirit and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.