BDC Service Agent

About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. BDC Service Agent at Koons Tysons Toyota Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Koons Tysons Toyota, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car‑buying experience. Responsibilities and Qualifications Must be able and willing to receive a high amount of inbound calls Partner with the service department to schedule vehicle service appointments Greet customers and provide information on shuttle schedule if needed Contact and communicate with customers to identify automotive service needs Follow all dealership processes and procedures, high frequency of contact with customers Thorough documentation of all contacts within the customer management system Complete internet lead management service work plans on a daily basis Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly Agents must adhere to Asbury phone scripts Excellent customer service skills and motivation to be successful High volume incoming and outgoing calls, ranging from 50+ calls per day Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls and appointments preferred Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred Able to multi-task in a fast paced environment Various language proficiencies is always a plus Team player Must be at least eighteen years of age Must be able to pass pre‑employment screens (background and drug test) Company Benefits Pay and Recognition Weekly pay $18 per hour Paid holidays & paid time off Paid training Stock Awards (select management and front‑line team members eligible) Insurance / Retirement Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Health savings Flex spending accounts (tax‑free) Short‑term and Long‑term disability plans Life Insurance (Whole Life and Term) 401k with company match Pet Insurance Learning, Tuition Assistance and Career Development Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities. Additional advantages: Employee assistance program Employee discounts on parts and service repairs Opportunities to join our community service initiatives, which includes paid volunteer hours Employee referral program with bonus opportunities Equal Employment Opportunity Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug‑Free workplace. Upon hire, you will be asked to complete a Pre‑Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E‑Verify. #J-18808-Ljbffr