Call Center Representative

Call Center Representative

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.

Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice.
• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.
• Comforts patients by anticipating patients' anxieties, and answering patients' questions.
• Manages high volume of inbound and outbound calls in a timely manner.
• Identifies customers' needs, clarifies information, researches issues and provides solutions and/or alternatives.
• Maintains proper message documentation of patients' requests and forwards to the appropriate party.
• Reads, understands and responds to all incoming Portal messages via Athena EMR system.
• Reads and files all incoming referrals for potential new patients along with performing outreach calls to provide an appointment.
• Builds sustainable relationships and engages customers by taking the extra mile.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
• Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multitask, set priorities, and manage time effectively.
• Able to occasionally travel during the work week.

Benefits & Compensation

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Savings Account (FSA) Option
• 401k Retirement Plan + company provided match after 1 year of employment
• Life and Disability Insurances
• Paid holidays & PTO
• Compensation Range: $19.00-$23.00/hr

Please note compensation is based on years of experience.

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause.

To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.