Asociado de Servicio al Cliente

Customer Service Associate

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, and reach their full potential.

Title of the job: Customer Service Associate Location: Retail Grocery Store

General job description

The customer service associate will increase customer trust and loyalty by providing accurate, fast, and friendly customer service and communication in accordance with company guidelines, policies, and procedures. This role will satisfactorily resolve customer concerns or escalate them to an appropriate level of management.

Responsibilities and Key Duties

• Provide continuous attention to customer needs; Greet, assist, and thank customers in a prompt, courteous, and friendly manner.
• Address customer problems/complaints and resolve them to the full satisfaction of the customer immediately, within company guidelines, maintaining composure and professionalism; Escalate problems appropriately to management with a positive attitude.
• Coordinate daily cash and accounting functions of the store in accordance with company guidelines, policies, and procedures and management instruction.
• Maintain knowledge of front-end operations and stay up to date on changes in policies and procedures to proactively preserve and support service levels and departmental responsibility.
• Manage ACM lanes in accordance with company standards and policies;
• Ensure that each self-checkout lane is properly opened, that appropriate reports are printed, and that cash maintenance requirements are met.
• Resolve front-end equipment problems through the self-help icon on the computer desk or by contacting retail service assistance as needed.
• Stock front-end products; Replenish and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection with the appropriate department or associate. Maintain confidentiality of information.
• Place discarded or returned merchandise.
• Perform cashier associate duties as needed.
• Perform pricing tasks as needed.
• Maintain the work area clean, orderly, and free of safety hazards;
• Report defective equipment and hazards to management.
• Notify management of associate theft, habitual theft, unauthorized markdowns, defacement of property, or any action that is illegal and/or against company policy.
• Perform other job-related duties as assigned.

Requirements

Minimum:

• Must be 18 years of age.
• High school diploma or equivalent.
• Ability to read, write, and speak English fluently.
• Ability to understand and follow instructions in English.
• Authorization to work in the United States or the ability to obtain it.
• Successful completion of pre-employment drug tests and background checks.

Preferred:

• Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with a positive commercial impact.
• Possess competent office work, front-end systems, and equipment knowledge.
• Possess competent computer skills.
• Possess demonstrated ability in meeting and exceeding customer service expectations. Demonstrate good organizational skills.
• High standard of integrity and reliability.

Required Behaviors

• Live the values by embracing the essence of the company, demonstrating a commitment to the company's purpose and values.
• Unify and motivate the team through praise and recognition of success with immediate feedback to build a trusting environment.
• Business-oriented, showing passion for the business, delivering results consistently. Customer-oriented demonstrating a passion for the customer being first... always putting customer needs above all.
• Passion for people by consistently treating others with respect and dignity.

Knowledge, Skills, Abilities

• Compliance with all company policies and procedures.
• Must complete service training within sixty (60) days after the start date of the position.