Senior Living Community Liaison

Senior Living Community Liaison

Reports to: Vice President of Marketing and Sales

FLSA Status and Pay: part-time, $25 - $27 per hour

Schedule: 26-28 hours per week, flexibility Monday through Friday with occasional evening and weekend availability

Location: Longmeadow, MA

Summary

Glenmeadow is looking to welcome two Senior Living Community Liaisons to work in the Sales and Marketing office, reporting to the Vice President of Sales and Marketing. These positions are for 26-28 hours per week and are responsible for maintaining sales office hours Monday through Friday with occasional evening and weekend availability.

This Community Liaison role suits someone who enjoys building connections, delivering excellent customer service, and guiding families through a major life decision. As a Senior Living Community Liaison, you will partner with prospective residents, families, referral partners, and the Glenmeadow team throughout the sales and move-in process.

Essential Duties and Responsibilities

• Respond to inquiries from prospective residents and families, providing clear information and timely follow-up.
• Document interactions, activities, and next steps to keep prospect records current.
• Maintain current prospective resident and waiting lists.
• Provide tours of the community, highlighting features and answering questions about prospective residents needs and interests.
• Facilitate the completion of sales and move-in paperwork, helping prospective residents and families navigate the process.
• Collaborate with other teams to coordinate next steps and ensure a smooth sales and move-in experience.

Knowledge Skills and Abilities

• Excellent interpersonal and communication skills, with the ability to build and maintain relationships.
• A warm, professional manner with older adults and families.
• Strong organizational skills to manage multiple prospects and competing priorities.
• Comfort using Yardi or another CRM, Microsoft Office, and Constant Contact.
• A self-motivated, results-focused approach and a collaborative spirit.
• Professionalism and discretion in handling confidential information.
• Flexibility for occasional evening or weekend appointments, tours, and community events.
• Ability to demonstrate and embody Glenmeadows culture of Kindness First. Growth Always.

Education and Experience

• Experience in sales, customer service, hospitality, healthcare, real estate, retail, senior living, or a related field is preferred.
• College degree preferred.
• Experience with Yardi CRM preferred but not required.