Technical Service Engineer
Solplanet
Job Title
Our belief:
- At SOLPLANET, we are driven by a simple idea: solar for everybody
- We strive to create the best possible experience for distributors, installers and end users
- That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Who We Are:
- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
- With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day
How You´ll Help Us:
- Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels.
- Provide commissioning support for Solplanet products, both remotely and on-site.
- Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues.
- Support pre-sales activities by providing technical consultancy during customer meetings when required.
- Develop and maintain strong relationships with distributors, installers, EPCs and service partners.
- Collaborate closely with the Sales team to strengthen customer relationships and support business development.
- Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products.
- Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D.
- Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance.
- Accurately document technical cases and customer interactions using CRM systems.
Vacancy posted 2 days ago
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