CSBB Business Management Associate

Job Title

This role is an in office role working in office five days per week in Charlotte or Atlanta. This role helps drive execution across SEBP and CSBB by supporting core business routines, coordinating deliverables, and connecting work across partners to keep priorities aligned and moving forward. It brings structure, follow-through, and operational discipline to the work, helping leaders stay focused on priorities, manage dependencies, and deliver with consistency.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide business process based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.
• Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business analysts. Act independently or as a member of a project team to consult on complex projects.
• Develop and implement a data collection plan in support of projects led by Process Engineers
• Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis
• Facilitate and document project meetings and design sessions
• Manage small project initiatives with limited scope.
• Facilitate and document process mapping sessions, including ensuring documentation accurately reflects process owner discussion
• Prioritizes responsibilities to balance initiatives and deliverables.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
• Strong analytical skills
• Proficient with business process management (BPM) standards for mapping purposes.
• Self-starter, highly-motivated, change agent with strong interpersonal, communication, collaboration and leadership skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Demonstrated proficiency with Process mapping and/or process modeling
• Knowledgeable in applying problem solving toolsets to then create or draft process improvement deliverables

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.