IT Support Specialist

Company Overview JM Mechanical LLC has been a leader in the HVAC industry since 1985, known for our commitment to innovation and excellence. We pride ourselves on providing effective solutions and services while fostering a creative and talented workforce. Position Summary JM Mechanical is seeking a detail-oriented IT Support Specialist to manage and support our growing technology needs. This role is responsible for the setup, maintenance, and tracking of company-issued mobile devices (phones and tablets), as well as supporting employees in the transition and daily use of our ERP system, Acumatica. This position plays a key role in ensuring our field and office teams stay connected, productive, and fully supported with reliable technology. Key Responsibilities Device Management (Phones & Tablets) Set up, configure, and deploy company-issued phones and tablets Maintain accurate inventory of all devices and assigned users Manage device upgrades, replacements, and returnsTroubleshoot hardware and software issues on mobile devices Coordinate with carriers and vendors for service and warranty support Ensure devices comply with company security policies Acumatica Support Assist employees with day-to-day Acumatica questions and troubleshooting Support onboarding and training for new users in Acumatica Help maintain user accounts, permissions, and system access Work with leadership and vendors to improve workflows and system usage Identify and elevate system issues or bugs as needed General IT Support Provide basic technical support to office and field staff Help troubleshoot connectivity, app, and login issues Document processes and maintain IT support logs Assist with implementing new technology tools as the company grows Qualifications Basic understanding of mobile device management (MDM preferred but not required) Experience with or willingness to learn ERP systems (Acumatica experience a plus) Strong problem-solving and communication skills Ability to stay organized while managing multiple devices and requests Comfortable supporting both office and field employees Self-motivated and able to work independently Preferred Experience Previous IT support or help desk experience Experience supporting construction, service, or field-based teams Familiarity with Acumatica or similar ERP systems Basic networking or troubleshooting knowledge #J-18808-Ljbffr