Field Service Technician in MN and WI

Job Description

Job Description

POSITION SUMMARY

• Installation, troubleshooting, and repair of milling machines (manual & CNC), lathes, saws, grinding, and metrology machines either in the service center or on location at a customer site.
• Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Field Service Manager.
• Ensure all training and certifications required for the position are up-to-date and timely.
• Ensuring spare parts stock level in the service van is kept at specified levels and that the service van is maintained in a presentable condition.

• Demonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficiently
• Demonstrates a sense of urgency to attain and exceed desired results
• Demonstrates a sense of confidentiality
• Ability to leverage a variety of resources and work through others
• Ability to balance simultaneous projects while meeting assigned project timelines
• Advanced oral and written communication skills with the ability to write and edit business correspondence
• Able to maintain a high level of confidentiality
• Self-directed, detail-oriented, and flexible
• Willingness to learn and perform any/all work duties
• Forward-looking thinker, who actively seeks opportunities and proposes solutions
• Other core competencies will be defined by your direct supervisor/manager

• Associate degree or  equivalent college or technical school; 2 years relevant experience and training; or equivalent combination of education and experience. 
• 1+ years of experience in a similar/related field.
• Excellent communication and customer service skills.
• Strong organizational skills.
• Ability to work independently with little direct supervision.
• Moderate levels of product knowledge, preferably obtained through hands-on experience.
• Basic mechanical, electrical, and hydraulic system troubleshooting skills. 
• Must possess a basic understanding of machines/milling/metrology.  
• Must understand, and follow electrical, hydraulic, pneumatic schematics, and ladder logic. 
• Must have the ability to use a variety of basic electrical testing / diagnostic equipment and have a basic understanding of AC and DC electrical theory, as well as the ability to use precision measuring instrumentation.
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Valid Driver’s License
• Follows all Company policies and procedures
• Self- leadership, interpersonal communication, and relationship-building skills
• Ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines
• Exhibit a high level of professional conduct, integrity, and accountability.
• Must have the ability to make recommendations to effectively resolve problems or issues, by using wise judgment that is consistent.
• Proficiency in Microsoft Office.
• Ability to travel as needed for the role, estimated at 10%.

MENTAL/PHYSICAL REQUIREMENTS

• Ability to be on your feet while performing job requirements
• Ability to sit for periods depending on the job requirements. 
• Frequent alpha/numeric keyboarding.
• Ability to view a computer for periods. 
• Ability to exert up to 10-50 pounds occasionally. 
• Ability to balance, reach, and grasp as needed for the job.
• Ability to crouch, grasp, and lift products above shoulders to properly lift boxes and products from the floor.   

WORK SCHEDULE

• This position requires a 40-hour minimum work week. 
• This position is located in the office, not remote or hybrid. 
• This position is non-exempt.
• Locations only; MN, WI, IA