Operational Risk Program Lead

Overview The Operational Risk Program Lead is a key contributor to how the organization understands, manages, and communicates operational risk. This role supports multiple risk disciplines and evolving risk domains including operational, third‑party, technology, cyber, model, data, and AI risk by helping translate complex risk information into reliable insights that leaders can use to make informed decisions. Responsibilities Coordinate Risk Process Execution: coordinate key processes facilitated in ServiceNow Integrated Risk Management (IRM), including risk and control self‑assessments (RCSAs) and issue and event management, scheduling, facilitation support, workflow lifecycle coordination, and quality review to ensure timely, decision‑useful outcomes. Coordinate platform‑driven aggregation cycles across risk domains by setting cadence, tracking completion, and driving follow‑up to refresh roll‑up inputs on time. Support cross‑team calibration of risk and control ratings and thresholds to promote consistent interpretation and comparable results across domains prior to aggregation. Support coordination of risk activities across multiple domains, including model, data, and AI‑related oversight, to ensure assessments, issues, reporting, and governance activities remain aligned. Deliver Risk Reporting: analyze risk assessment results and dependency roll‑ups to identify trends, concentrations, and emerging risk themes across business processes, applications, and third parties; produce and distribute risk dashboards, KRI reporting, and compliance status summaries from ServiceNow for leadership, risk committees, and business unit stakeholders, delivering executive‑ready narratives. Identify opportunities to improve reporting automation and data visualization. Maintain Data Quality: promote the completeness, consistency, and traceability of risk information, including model, data, and AI‑related records and supporting evidence. Support regulatory compliance program activities within ServiceNow, including mapping of regulatory requirements (e.g., NYDFS Part500, NIST CSF2.0, etc.) to control objectives and compliance profiles. Platform Enablement Support: support implementation and enhancement initiatives by identifying process gaps, participating in UAT testing, validating data migration, and contributing to process documentation. Support ERM working groups and recurring governance forums by tracking decisions, configuration impacts, and action‑item follow‑ups, ensuring changes in one domain are communicated and reflected appropriately across others. Serve as a point of contact for business unit risk coordinators, providing guidance on platform usage, assessment completion, and issue management workflows. Contribute to development and maintenance of training materials and user guides for TPRM, IRM, and BCM stakeholders. Qualifications Bachelor’s degree in Risk Management, Business Administration, Finance, Information Systems, or a related field. 3–5 years of experience in operational risk, compliance, or GRC roles within financial services or insurance. Experience working with ServiceNow IRM (or an equivalent GRC platform) to support risk registers, control libraries, issue management, and reporting. Strong understanding of risk assessment frameworks (e.g., RCSA, KRI monitoring, risk scoring methodologies). Familiarity with regulatory requirements applicable to insurance or financial services (e.g., NYDFS, NAIC, MAR, HIPAA). Excellent analytical, organizational, and communication skills with the ability to translate technical data into business‑relevant insights. Familiarity with risk‑management concepts across operational and non‑financial risk domains; exposure to model, data, or AI governance is a plus. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data visualization tools (Power BI, Tableau) is a plus. Reporting Relationship This position reports to the Head of Business Risk & Resiliency Program Initiatives, who reports to the Head of Operational Risk within Enterprise Risk Management. Location Hybrid role – 3 days in office at Hudson Yards, NYC or Bethlehem, PA office; 2 days remote work. Salary Salary Range: $86,210.00 – $141,635.00. The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Equal Employment Opportunity Guardian is an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Guardian is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. The resource is for accommodation requests only. Visa Sponsorship Guardian is not currently sponsoring employment visas. To be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship. Artificial Intelligence in Recruitment Guardian may use artificial intelligence tools (‘AI Tools’) to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. These tools may be used to help identify applicant materials and resumes that indicate the applicant meets the requirements for the specific job posting. All hiring decisions will be made by Guardian colleagues. Applicants wishing to opt out of Guardian’s use of AI Tools during the application process should email View email address on click.appcast.io within ten business days of application, providing their name and job requisition identification number. #J-18808-Ljbffr The Guardian Life Insurance Company of America