Help Desk Analyst

Job Overview:

We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to be based at our headquarters. Currently we are in Carmel, IN but moving to Noblesville, IN in early 2027. This position is onsite supporting our internal employees.

• Provide remote and on-site desktop support for company users and computers.
• Intermediate support of Windows 10/11
• Intermediate support of Apple/iOS and Android phones
• Intermediate Microsoft Office 365 Administration
• Intermediate Active Directory Administration
• Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)
• Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions:

• Imaging, deployment and application installation.
• Perform PC and device upgrades.
• Perform minor repairs and routine cleaning of server rooms and equipment storage.
• Escalation of help desk tickets.
• Work with team and management on escalation of any issues (equipment, network etc)
• Special assignments and projects as directed by the team lead or Director.
• Assist with inventory management, shipping and receiving of IT assets.
• Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements:

• Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications and Preferred Skills:

• BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
• Collaborative interpersonal skills
• Ability to adapt and take initiative.
• Great client-facing communication and customer service skills
• Analytical and organizational skills
• Intermediate experience troubleshooting, configuring, and repairing laptops
• Intermediate experience with Active Directory/Domain Controller
• Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
• Proficiency in MS Office
• Basic knowledge of Linux and Apple/iOS
• Basic knowledge of VPN technologies
• Must be eligible to work in the USA long term without sponsorship.
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

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