Account Specialist

Account Manager

SnugZ USA is an innovative and thriving top 40 promotional products supplier based out of Salt Lake City, Utah. Founded in 1989, SnugZ is the leading provider of everyday products including branded lanyards, table throws, retractable banners, back drops, flags, floor mats, personal care and health care, drinkware, bags, accessories, custom full color wearables (socks, shirt, PJs), office, journals, writing instruments, tech, houseware, games, gifts, outdoor, mints, leather goods and aromatherapy in the promotional products industry. SnugZ core values are: Work Like Crazy, Care Passionately, Think Big, and Do What's Right.

Purpose and Scope of Position:

SnugZ USA is seeking a dynamic salesperson to work in a fast paced, growing, and fun environment. We are looking for someone who is self-motivated, hardworking, persistent, and dependable to join our growing team in the Promotional Products Industry.

The Inside Sales Representative will be responsible for managing a regional territory by building and managing relationships, growing our customer base both organically within existing accounts and by identifying potential customers. The ideal candidate for this position will have established sales and/or marketing experience and a commitment to delivering the highest level of professional dedication and performance. This position requires an individual who is a highly motivated self-starter with impeccable organization skills.

Who We're Looking For:

The ideal candidate thrives in a fast-paced environment where every day brings new opportunities, changing priorities, and tight deadlines. They enjoy juggling multiple customer projects simultaneously and take pride in delivering exceptional service without sacrificing accuracy or attention to detail.

They are naturally curious, solutions-oriented, and understand that Inside Sales is far more than managing orders. They become trusted advisors to their customers by asking thoughtful questions, providing creative product recommendations, and confidently guiding customers toward solutions that align with both their goals and SnugZ USA's operational capabilities.

This individual possesses strong operational awareness and quickly learns what can and cannot be accomplished within production, sourcing, and decorating constraints. Rather than simply saying "no," they collaborate across departments to find alternative solutions that create successful outcomes for both the customer and the company.

They take ownership of every project from quote through resolution, communicate proactively, remain calm under pressure, and build lasting relationships through responsiveness, reliability, and follow-through. They enjoy working as part of a highly collaborative team and understand that delivering a magical customer experience requires partnership across Sales, Customer Experience, Production, Purchasing, and other internal teams.

Key Responsibilities:

• Service distributors with quick responsiveness delivering quotes, ideas, solutions, resolutions, customer service with a relationship driven mindset.
• Develop action plans to set and help achieve territory goals.
• Manage quoting projects and proactive ideation.
• Manage high quantity orders.
• Manage and analyze reports and data to pinpoint gaps in growth.
• Work with the Inside Sales manager and VP of Sales to create, measure, and execute sales strategy.
• Partner with Account Specialist in assigned region to maximize territory coverage and revenue potential on all assigned accounts.
• Give formal presentations to inform accounts of SnugZ USA products, decoration capabilities, marketing programs and business solutions with a focus on sales.
• Navigate, qualify & research B2B partnerships; engage via email/phone/social media/virtual office visits.
• Achieve monthly sales targets by aligning outside sales team to achieve organizational sales goals.
• Achieve expected volume of proactive customer calls while managing inbound requests.
• Practice knowledge of consultative selling approach.
• Develop creative presentations, programs, specials, and flyers for new opportunities.
• Effectively manage multiple projects and assignments through to completion.
• Participate in continuous improvement activities to include idea generation.
• Other duties as assigned.

Essential Skills:

• Communicate clearly and professionally with exceptional written and verbal skills.
• High interest in consumer products for marketing events and advertising.
• Strong ability to sell products with an "on trend" component – understanding trends and how to bring the trend to market.
• High level of competitiveness, positive attitude, enthusiasm, and an eagerness to learn.
• Ability to generate original solutions to business opportunities and challenges.
• Ability to utilize continuous improvement concepts and philosophies on a regular basis.
• Ability to navigate through ERP systems such as Syteline as well as the Microsoft Office Suite.
• Ability to reach decision-makers and quickly determine potential opportunities.
• Must be customer focused, confident and goal driven.
• High adaptability to change.
• High level of integrity.
• Ability to lead by example, motivate a team, delegate, communicate clearly, negotiate, manage change well, improve processes, organize, and build relationships.
• Must be detail oriented and have strong decision-making skills.
• High level of organization in a high volume fast-paced environment.

Preferred Experience:

• 2+ years of experience in sales and/or marketing.

Language Requirements:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
• Must have the ability to write routine reports and correspondence and the ability to speak in English effectively before team members.

Education and Training Requirements:

• Bachelor's Degree – Sales, Marketing, Communications or Business preferred.

Physical Demands:

• Be able to sit or stand for 8 hours.

Work Environment:

• Office type areas.