Benefits Enrollment Specialist/ WIC CIAO Navi

Job Description

Job Description

About the Latin American Association 

The mission of the Latin American Association (LAA) is to empower our community to adapt, integrate, and thrive. Our vision is Opportunity for All.

Founded in 1972, the LAA is Georgia's leading nonprofit serving Latino individuals and families. For more than 50 years, we have helped remove barriers to economic mobility by providing culturally responsive, fully bilingual programs and services that empower our community to build brighter futures.

Each year, the LAA serves nearly 44,000 individuals through programs focused on Family Well-Being, Economic Empowerment, Immigration Legal Services, Youth Education, and Adult Education and English Language Services.

Join our team and become part of an organization dedicated to creating opportunities, strengthening communities, and making a lasting impact across Georgia.

Program Goal: The goal of the Family Well-Being Department is to stabilize Latino individuals and families who are homeless or at risk of becoming homeless to prevent housing loss and further self-sufficiency.

Primary Function & Purpose: The Benefits Enrollment Specialist/WIC Navigator will work as a member of the Family Well-Being Department to support the Public Benefits initiatives with eligibility screening, back-end support and enrollment support for public benefit programs (SNAP, Medicaid, TANF, WIC, CAPS) as well as opportunities to advocate for clients.

  Primary Function & Purpose:  The Benefits Enrollment Specialist/WIC Navigator will work as a member of the Family Well-Being Department support the public benefits initiatives with eligibility screening, back-end support and enrollment support for public benefit programs (SNAP, Medicaid, TANF, WIC, CAPS) as well as opportunities to advocate for clients.

As a Navigator with this department, you will have an opportunity to gain a full understanding of the needs affecting metro Atlanta’s Latino population.

1. Gain exposure and experience in the field of social work and social services. 
2. Develop a working knowledge of federal aid programs, such as SNAP, TANF, CHIP and WIC, and how these programs apply to the Latino demographic. 
3. Gain skills related to the Spanish language and exposure to a bicultural/bilingual learning experience in the field of social and community services.
4. Develop a positive attitude, cultural diversity skills, social intervention skills, and a strong desire to help the community.
5. Serve as an integral part of community events and outreach activities.
6. Learn how to relate effectively with people of diverse cultural and economic backgrounds.

Duties and Responsibilities :

• Provide one-on-one bilingual pre-screenings of Latino individuals to determine public benefits eligibility.
• Provide clients with a brief orientation about the Family Well-Being Department (by phone and/or in person), intake clients, complete pre-screening forms and provide information about programs eligibility and supporting documents required. 
• Provide clients with referrals and access to stabilizing community resources, including primary health care, mental health services, civil legal aid, and other supports.
• Conduct follow-up at 60 days to confirm receipt of public benefits and provide additional support and services as necessary.
• Support and coordinate food pantry activities and participate in food distribution events/access to nutrition if needed .
• Conduct LAA and Public Benefits (WIC) outreach events.
• Keep the client verification forms organized and stocked both in hard copy and digital.
• Assist clients with self-serve options to check their cases and upload supporting documents. 
• Assist with data entry.
• Assist with the Public Benefit intake log to assist the case managers by gathering missing information such as clients ID’s and DOBs. 
• Comply with all organizational, departmental, and program guidelines, policies and procedures.
• Assist clients with application/renewal for program benefits via the Gateway application portal.

• Fluency in both English and Spanish - REQUIRED
• Ability to multitask and work in a fast-paced environment
• Excellent computer skills and office administration skills
• Strong interpersonal and communication skills, both written and oral

Disclaimer

This job description is not intended to be all-inclusive. The incumbent may be required to perform other related duties as assigned by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

To learn more about the LAA, visit us at: