Guest Experience Lead

George

Job Title:Guest Experience Lead

Reports to: General Manager

FSLA Status:

About Us

Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: cannabis for humanity and change for the better.Cannabis for humanity meaning we put people first in everything we do from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. Change for the bettermeaningthat we have an insatiable desire to make ourselves, ourproductand our team experience bettereach and everyday. In fact, we are working hard to become and be recognized asa GreatPlace to Work Best Workplaces in the USA.

About This Role

Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers.

We are looking for a responsibleGuest Experience Lead to help organize and run our retail stores and fill in for theGeneralManager when needed. Your job will behighly importantin ensuring the sales team meets its goals of efficiency and customer satisfaction.

Responsibilities

Outlined below is what we see you doing at this point in time.We are a fast-growing company looking for people that are excited to grow along with us. Responsibilities include but not limited to:

• Assisting theGeneralManager & Guest Experience Managers in organizing, planningand implementing strategy

• Coordinating retail store operations

• Ensuring store schedules andobjectivesare met by employees

• Track the progress of weekly, monthly,quarterlyand annual objectives

• Evaluate employee performance andassistin employee reviews

• Identifyhiring and training needs

• Supervise and motivate staff to perform their best

• Coach and support new and existingGuest Advisors

• Communicate with clients and evaluate their needs

• Analyze consumer behavior and adjust product positioning

• Handle complaints from customers

• Create reports,analyzeand interpret retail data, like revenues,expensesand competition

• Conduct regular audits to ensure the store is functionable and presentable

• Make sure all employees adhere to companys policies and guidelines

• Act as our stores representative and set an example for our staff

The Experience You Bring and the Skills we Need:

• A minimum of 2 years in a customer service role in a retail environment

• A background in healthcare, social work or related fields is also preferred

• Leadership and organizational abilities

• Familiarity with financial and customer service principles

• Interpersonal and communication skills

• Problem-solving attitude

• Flexibility to work in shifts

Physical Requirements

• Regularly required to sit forlong periodsof time

• Use hands to handle, control, or feel objects, tools, or controls.

• Reach with hands andarms;and talk or hear.

• Occasionally required to stand and walk.

• Frequently lift and/or move up to 10 pounds.

WhyYoudLove This Role

You have:

• A high levelof professionalism and believe in our founding principles: Cannabis for humanity and Change for the better.As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.

• A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.

• A desire to change the socialperceptionof cannabis and a passion for humanity.

• A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.

• Value integrity and honesty and want to bring those values to the cannabis industry.

• Enjoy being part of a team and sharing your skills with your fellow citizens.

• An appreciation for all stages of the production cycle of cannabis, including harvesting and trimming.

• An awareness of the contamination risk between a commercial and home grow, and thus can commit to notoperatinga home grow while working with us in the greenhouse

Common Citizenis an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify,on your application, coverletteror resume.

***Must be at least 21 years of age as required by the Marijuana Regulatory Association**

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