Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Guest Experience Lead

Common Citizen

Description

George


Job Title: Guest Experience Lead

Reports to: General Manager


FSLA Status:


About Us


Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: 'cannabis for humanity' and 'change for the better'. 'Cannabis for humanity' meaning we put people first in everything we do - from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. 'Change for the better' meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work Best Workplaces in the USA.


About This Role


Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers.


We are looking for a responsible Guest Experience Lead to help organize and run our retail stores and fill in for the General Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.


Responsibilities


Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us. Responsibilities include but not limited to:


  • Assisting the General Manager & Guest Experience Managers in organizing, planning and implementing strategy
  • Coordinating retail store operations
  • Ensuring store schedules and objectives are met by employees
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Evaluate employee performance and assist in employee reviews
  • Identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing Guest Advisors
  • Communicate with clients and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Handle complaints from customers
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition
  • Conduct regular audits to ensure the store is functionable and presentable
  • Make sure all employees adhere to company's policies and guidelines
  • Act as our store's representative and set an example for our staff
The Experience You Bring and the Skills we Need:
  • A minimum of 2 years in a customer service role in a retail environment
  • A background in healthcare, social work or related fields is also preferred
  • Leadership and organizational abilities
  • Familiarity with financial and customer service principles
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Flexibility to work in shifts
Physical Requirements
  • Regularly required to sit for long periods of time
  • Use hands to handle, control, or feel objects, tools, or controls.
  • Reach with hands and arms; and talk or hear.
  • Occasionally required to stand and walk.
  • Frequently lift and/or move up to 10 pounds.
Why You'd Love This Role


You have:
  • A high level of professionalism and believe in our founding principles: "Cannabis for humanity" and "Change for the better". As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.
  • A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.
  • A desire to change the social perception of cannabis and a passion for humanity.
  • A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.
  • Value integrity and honesty and want to bring those values to the cannabis industry.
  • Enjoy being part of a team and sharing your skills with your fellow citizens.
  • An appreciation for all stages of the production cycle of cannabis, including harvesting and trimming.
  • An awareness of the contamination risk between a commercial and home grow, and thus can commit to not operating a home grow while working with us in the greenhouse

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.


***Must be at least 21 years of age as required by the Marijuana Regulatory Association**
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Guest Experience Lead in Pontiac, MI vacancy
  •  ...serving delicious food and creating feel-good moments with our guests. Does this sound like you? You'll fit right in. The Place...  ...'s talk. Make your move. See a day in the life of a Guest Experience Lead at McDonald's Requirements: We believe in letting you... 
    Suggested
    Full time
    Part time

    McDonald's

    Farmington Hills, MI
    2 days ago
  • $14.5 - $16.48 per hour

     ...Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU....  ...This role is vital to the guest experience because you'll: Lead the experience: Check in with guests and make sure they are enjoying... 
    Suggested
    Hourly pay
    Local area
    Flexible hours
    Shift work

    McDonald's

    Rochester, MI
    1 day ago
  • $14.5 - $16.48 per hour

    Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU. Perks...  ...and vision benefits And much, much more! Responsibilities Lead the experience: Check in with guests and make sure they are enjoying... 
    Suggested
    Hourly pay
    Flexible hours
    Shift work

    McDonald's

    Rochester Hills, MI
    1 day ago
  • Ontario Trillium Foundation seeks a Restaurant Manager in Utica, Michigan. The ideal candidate will empower and lead the team, ensuring exceptional guest experiences while maintaining high operational standards. With 3-5 years of quick service experience in a supervisory... 
    Suggested

    Ontario Trillium Foundation

    Utica, MI
    1 day ago
  •  ...Detroit Troy Auburn Hills in Troy, MI. You will ensure a seamless check-in and check-out experience and assist in training front desk staff. You will supervise front desk agents, manage guest reservations, address guest concerns, and report to the Front Office Manager. This... 
    Suggested

    Embassy Suites by Hilton Detroit Troy Auburn Hills

    Troy, MI
    4 days ago
  •  ...housekeeping operations, ensuring a safe environment and maximum guest satisfaction. The successful candidate will oversee cleaning...  ...scheduling. Must have at least 2 years of housekeeping management experience and be able to lift up to 50 lbs. This position may require... 
    Full time
    Weekend work

    COMFORT INN UTICA INC

    Utica, MI
    1 day ago
  •  ...Panera Catering Lead At Panera, our people come first. If you're looking for a place...  ...role in our catering operations. You help guests plan and choose delicious, familiar and...  ...orders for our guests. Create memorable experiences with warm, friendly service, effective... 
    Full time
    Local area
    Flexible hours
    Shift work
    Night shift

    Panera

    West Bloomfield, MI
    4 days ago
  • $25 - $50 per hour

     ...Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in Auburn Hills. These roles are ideal for individuals looking to step into leadership positions within airport security operations. TSA provides training... 
    Shift work
    Night shift
    Weekend work

    Airport Security Careers

    Auburn Hills, MI
    more than 2 months ago
  •  ...Position Summary The Lead Artist will be the example to all other technicians by...  ...technical domain to LifeSpa Members and Guests. They will hire and coach the LifeSpa team...  ...are comfortable throughout their LifeSpa experience. Delivers uncompromising technical services... 
    Hourly pay

    Life Time Fitness

    Bloomfield, MI
    1 day ago
  •  ...Customer Experience Coordinator Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance... 
    Work at office
    Local area
    Flexible hours

    Amerisure Mutual Insurance Company

    Farmington Hills, MI
    4 days ago
  •  ...Grocery items while delivering an exceptional experience to our Customers. At Plum Market, our...  ...essentials, helping our Customers lead a better lifestyle. Our priority is creating...  ...motivated to support both your team and Guests. What you will bring: Prior retail,... 
    Full time
    Part time
    Local area
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    Plum Market

    West Bloomfield, MI
    15 days ago
  •  ...Customer Experience Coordinator Location: Troy, MI, US, 48083 Requisition Number: 234839 The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of... 
    Full time
    Work at office
    Local area
    Shift work
    Day shift

    Cintas

    Troy, MI
    2 days ago
  • $18 per hour

     ...Park Team Lead Sky Zone – Who are we? We're the people that like to exercise but LOVE...  ...(by creating memorable moments for our guests, providing guests with information, and educating...  ...work, schooling, or extracurricular experiences. ~ Minimum of 6 months of work... 
    Work experience placement
    Shift work
    Night shift
    Weekend work

    Sky Zone

    Commerce, MI
    2 days ago
  •  ...mission statement: "To create the most enjoyable shopping experience possible for our Guests." The LIT and Floor Leader performs a variety of sales,...  ...Guest relationships to develop a client based business Lead by example with a high level of showmanship, excellent customer... 
    Hourly pay
    Full time
    Work at office
    Local area
    All shifts
    Flexible hours
    Shift work
    Day shift
    Afternoon shift

    Buckle LLC

    Auburn Hills, MI
    4 days ago
  •  ...by connecting people to real food. You lead with confidence, energy, and...  ...hospitality-first mindset, ensuring every guest feels welcomed, cared for, and heard...  ...You Have leadership or supervisory experience in restaurants, retail, or hospitality... 
    Full time
    Part time
    Local area
    All shifts
    Shift work

    sweetgreen

    Rochester Hills, MI
    1 day ago
  • $14.23 per hour

     ...way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can...  ...on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Helps oversee the... 
    Hourly pay
    Part time
    Local area
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Afternoon shift

    Five Below

    Rochester, MI
    3 days ago
  • $15.5 - $17.5 per hour

     ...hour POSITION SUMMARY: The Shift Lead is responsible for executing restaurant operations...  ...brand thrive. Focus is on influencing guest-centric culture that consistently...  ...requirements to provide a craveable guest experience. Work with other team members to deliver... 
    Local area
    Shift work
    Weekend work

    Qdoba

    Southfield, MI
    2 days ago
  •  ...our headquarters in Pontiac, MI. WHAT YOU WILL BE DOING Lead and manage the Collections and SPOC Teams, ensuring high performance...  ..., Finance, or a related field is preferred. 5 or more years of experience in mortgage servicing, with at least 3 years in a leadership... 
    Full time
    Contract work
    Work at office
    Local area

    United Wholesale Mortgage

    Pontiac, MI
    1 day ago
  •  ...are looking for EXPERIENCED leaders to help lead our growing organization. We Offer: Competitive wages (depending on experience) Health/Dental/Vision Programs...  ...implementing production, productivity, quality, and guest service satisfaction; resolving problems;... 
    Casual work
    Immediate start
    All shifts
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Day shift

    Dunkin

    Commerce, MI
    4 days ago
  •  ...Lead Server West Bloomfield Campus - West Bloomfield, MI 48322 Overview Level:...  ...living facility. They serve residents' and guest meals in a friendly, service-oriented...  ...Servers: 1 year (Preferred) Restaurant experience: 1 year (Preferred) Lead Server - Knowledge... 
    Full time
    Monday to Friday
    Weekend work
    Afternoon shift

    Jewish Apartments & Services Inc

    West Bloomfield, MI
    3 days ago
  •  ...Apex Grille at M1 Concourse's X Center is seeking an experienced Lead Bartender to help establish our opening beverage program and...  ..., responsible alcohol service, opening/closing standards and guest experience while helping develop the rest of the bar team.  Strong knowledge... 
    Temporary work
    Shift work

    M1 Concourse LLC

    Pontiac, MI
    18 days ago
  •  ...Job Responsibilities Supervise and lead kitchen staff, including cooks, prep chefs,...  ...issues and emergencies. Critical Skills & Experience Requirements Prior experience in a...  ...equitable and inclusive environment for our Guests, Associates, business partners, vendors,... 

    Topgolf

    Auburn Hills, MI
    3 days ago
  •  ...Leader The Shipping And Receiving Leader is responsible for leading a team in receiving incoming and preparing outbound mail. In...  ...What We Need From You Must Have Requirements: ~3+ years experience in mailroom or shipping and receiving ~3+ years team leader/... 
    Full time
    Contract work
    Work at office
    Monday to Friday
    Shift work
    Weekend work

    UWM

    Pontiac, MI
    4 days ago
  • $21 per hour

     ...Job Description Job Description The DSP Art Lead The Pay is $21/hour.   Schedule is Monday - Friday, 8:30 AM - 3:30 PM....  ...disabilities Strong leadership and communication skills Have experience working with individuals with disabilities or in a care... 
    Work at office
    Monday to Friday
    Day shift

    Dutton Farm Inc.

    Pontiac, MI
    2 days ago
  •  ...global AI management model. This role works closely with the IT Lead - AI Management Lead and all of our business units to drive the...  ...concepts into business languages 5+ years of hands-on experience designing and implementing AI solutions, data architectures, or... 

    Martinrea International

    Auburn Hills, MI
    3 days ago
  •  ...and merchandising updates; plus, you ensure the store is always "guest ready" through effective replenishment. You have a keen...  ...the Merchandising Team Leader in driving an outstanding guest experience by ensuring the store is always representative of AEO Brand Standards... 
    Full time
    Part time
    Seasonal work
    Local area
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift
    Early shift

    American Eagle Outfitters

    Auburn Hills, MI
    4 days ago
  • Location: Auburn Hills, MI -United States Experience Responsibilities Coordinates day-to-day inventory and stockroom operations Ensures accurate tracking and control of inventory levels Verifies minimum and maximum inventory levels and submits replenishment requests to... 

    Marposs S.p.A

    Auburn Hills, MI
    4 days ago
  •  ...Overview Join Panera’s catering team as a Catering Lead where you’ll play a crucial role in helping guests plan and enjoy memorable events with Panera dishes...  ...catering orders for guests. Create memorable experiences with warm, friendly service, effective communication... 
    Full time
    Local area
    Flexible hours
    Shift work
    Night shift

    Panera LLC

    Waterford, MI
    5 days ago
  •  ...other OEM's. Purpose of Job The International Trade Compliance Lead is responsible for the development of a comprehensive...  ...Education Bachelor’s degree or equivalent combination of education and experience. Brokers License preferred. Related Experience Minimum of 5 years... 
    Work at office
    Local area
    Worldwide
    Monday to Friday
    Weekend work

    N.S. International, Ltd

    Auburn Hills, MI
    5 days ago
  •  ...and updates meet AEO Brand Visual Standards. You will train and coach the Floorset team, execute replenishment, and keep the store guest-ready with a sharp eye for detail. You’ll collaborate with leadership to drive sell-through, maintain visual standards, and foster a... 
    Flexible hours
    Early shift

    AEO

    Auburn Hills, MI
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Experience Lead. Be the first to apply!