Dispatcher II

Job Title

Job Description

To provide a single access point for emergency personnel, airport administration and the general public to obtain information and report incidents to initiate public safety responses.

Major Responsibilities

• Answer and prioritize responses to 911, aircraft emergency, paging, and information calls
• Dispatch Police, Fire, Medical, and Operations to calls for assistance, and transfer other calls to appropriate department or agency
• Serve as communication coordinator during Police, Fire, EMS, and Operations incidents
• Monitor pagers and radios and announce information related to emergency incidents
• Provide telephone answering support to Airport Administration
• Provide non-law enforcement services including processing lost and found items, issuing or retrieving badges and keys, fingerprinting, etc.
• Assist Airport users with paging services, flight information and related services
• Act as after-hours point of contact for vendors, deliveries, etc.
• Perform on-the-job training of Dispatcher I staff and newly-hired Dispatcher II employees
• Prepare reports and maintain activity records in physical and electronic filing systems
• Monitor CCTV cameras, TSA alarms, CCAS alarms and building fire alarms
• Work shifts encompassing a 24-hour day, seven-day week; inclusive of odd hours, days, evenings, nights, weekends and holidays
• Perform other duties as assigned

Qualifications

Education/Experience:

• High school diploma or GED required, some college course work preferred
• Three years' experience in a dispatch or communications center for police, fire, or EMS
• State Certification as Telecommunicator 1 required, Telecommunicator 2 preferred
• Experience operating multi-line telephone systems, electronic office equipment and computers as well as knowledge in the use of spreadsheets, word processors and databases.
• An equivalent combination of education and experience may be considered

Knowledge/Skills:

• Able to read, write, speak and understand English
• Have good written and verbal communication skills and a clear speaking voice
• Able to read and understand rules, regulations, policies, and procedures
• Able to analyze situations quickly, calmly and objectively to determine appropriate response
• Able to establish and maintain good working relationship with co-workers and persons using/interacting with the Communication Center
• Able to handle telephone inquiries, comments, and complaints in a polite, professional manner
• Be certified in Basic First Aid and CPR
• Able to repair minor system breakdowns
• Able to keyboard at 35 wpm

Physical Requirements:

• Requires the ability to lift, carry, push and pull objects up to 30 pounds.
• Job functions require sitting and standing for extended periods; walking intermittently; frequently reaching; occasionally lifting and carrying; minimal stooping, kneeling, and bending.
• Extensive wrist and hand movements required for frequent keyboarding and use of equipment.
• Able to perform close work to read and use computer required. Must have color vision and ability to adjust focus and read small print.
• Able to operate a computer, fax, telephone and other office equipment
• Requires the ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals. Must be able to communicate clearly via phone, two-way radio, and written communication methods.
• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Security/Safety:

• No felony or gross misdemeanor convictions within the last 10 years
• Must be able to obtain and maintain an Airport security badge as a condition of employment
• Possess or obtain Washington State Patrol ACCESS Level 2 training within six months of hire
• This is a safety sensitive position

Supplemental Information

WORKING CONTACTS WITH OTHERS (INTERNAL AND EXTERNAL):

• Regular contact with the public, employees, government agency staff and management.

WORKING CONDITIONS, TRAVEL, ENVIRONMENT AND POTENTIAL HAZARDS:

• Office environment.

EQUIPMENT OPERATION REQUIRED:

• Personal computer and related software, phones, copiers, two-way radios, and other office equipment.