Restaurant Training Manager

Are you passionate about training? Are you detailed oriented, patient and excited to see people grow?

At Dunkin', we are not just an employer--we're a family. We invest our all into our Restaurant Management team to ensure that they are able to learn and grow in their careers, as well as individuals. If you are looking for a career that is fun and fulfilling with a sense of community, then look no further! You are exactly in the place that you want to be.

We are a fast-growing franchise; adding more and more stores across the Metro-Detroit and Cleveland area every year. With that in mind, we are always looking for top-notch talent to help us deliver on the promise of fast, friendly service in our welcoming and booming locations. If this sounds like you, then submit your resume! Keep in mind, that as we grow, there will always be opportunities for you to grow with us.

The Certified Restaurant Training Manager will be responsible for training new leadership for the franchise organization as well as external corporate trainees and new franchisee's entering the Dunkin' system. As a Certified Restaurant Training Manager you will work closely with the Dunkin' Brands corporate training team to be certified in brand knowledge and training execution. You will also work closely with the franchisee leadership and training team to help ensure that all internal leadership training needs are executed and met.

Now Hiring Friendly Training Managers - Does the challenge of assuming a training role at a fast paced growing restaurant inspire you? Are you looking for a promising career in a fun, friendly and casual atmosphere? We are looking for EXPERIENCED Restaurant Training Managers to help lead our growing organization.

Qualifications:

• High School diploma or GED (some college a plus)
• Two or more years restaurant management experience
• Two or more years of certified training experience
• Open/flexible work availability
• Demonstrated ability to lead and manage your own team in a fast-paced, dynamic environment
• Demonstrated ability efficiently and effectively train leaders
• Excellent problem solving and decision-making
• Use of basic computer programs, i.e. Microsoft Office
• Availability to work +/- 50 hours per week
• Must have good communication skills to be able to provide honest and constructive feedback

Responsibilities Include:

• Cultivate a 5-star team environment by recruiting, hiring, training, scheduling, coaching, counseling, and disciplining team members; communicate job expectations; plan, monitor, enforce policies and procedures.
• Achieve results by implementing production, productivity, quality, and guest service satisfaction; resolving problems; identifying trends; implementing change; minimizing waste.
• Delight our guests by exceeding their expectations and providing a 5 Star Guest experience.
• Manage all areas of restaurant operations.
• Ensuring proper execution of Dunkin'/Baskin Robbins brand standards.
• Maintain a clean and food safe environment for our guest and our team
• Manage controllable cost to ensure restaurant profitability.
• Be able to work closely with the franchise leadership team to help develop new training SOPs
• Assist in identifying new/better ways of training execution
• Some travel to help with new restaurant openings

We Offer:

• Competitive salary
• Monthly bonus (based on controllable metrics)
• Health/Dental/Vision Programs
• Growth within the company
• Paid Vacation time
• Family atmosphere
• Direct Deposit
• Monthly contests to win prizes
• Digital Redbook (task lists)
• Opportunity to learn the business from the ground up.
• An environment of recognition with a family atmosphere, with the biggest Dunkin' network in Michigan and growing in Cleveland.

OM Group is a restaurant operator that owns and operates franchise locations for various brands, including Dunkin'. Specifically, they operate approximately 48 Dunkin' locations. OM Group also operates locations for Baskin-Robbins, Qdoba, Smoothie King, and Jimmy John's.