Account Manager

Account Manager

TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Develop prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation

Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information

Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)

Creatively problem solve to improve current new business development strategy

Negotiate rates and deadlines with prospective and current clients

Educate prospective and existing clients regarding the translation process, including TransPerfect's rates, justification for turnaround time and competitors' information

Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product

Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data

Perform other special projects or duties when required

Excellent written and verbal English communication skills

Minimum Bachelor's degree or equivalent

Excellent problem solving and analytical skills

Strong interpersonal skills

Effective time management