Salesforce Business Analyst / Administrator

Salesforce Senior Business Analyst

Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

We are seeking a Salesforce Senior Business Analyst who defines, prioritizes, and delivers Salesforce capabilities that drive measurable business outcomes. You will identify business problems worth solving from the forefront and converting them into scalable, high-impact solutions. This role partners closely with stakeholders and technical team to improve internal process and enhance operational efficiency.

This is not a technical Salesforce System Admin role; access will be limited to business facing administrative needs.

• Customer focused mindset, train and engage non-technical users to use Salesforce functionalities
• Cross-Functional Influence - Act as the translation layer between business and IT teams
• Act as the primary contact and trusted advisor for internal business users across Salesforce capabilities and projects implemented within Salesforce
• Recommend and drive improvements based on data trends and ROI impact
• Stay current with Salesforce releases and identify opportunities to integrate them into our ecosystem.

Responsibilities:

Strategic Business Analysis

• Lead deep-dive discovery workshops to identify inefficiencies, and optimization opportunities in business processes.
• Perform gap analysis (current vs future state) and define transformation roadmap
• Drive prioritization of initiatives based on business value, impact and feasibility

Requirement Documentation

• Develop and maintain process maps and documentation to visualize workflows, data flows, and system interactions
• Create and manage detailed user stories with acceptance criteria and associated business value
• Partner with Salesforce Admins, Developers, and Architects to ensure solution alignment and feasibility

Support & Sustain

• Lead User Acceptance Testing (UAT) to validate features meet business requirements
• Create training materials and conduct end-user training sessions
• Own and track business KPIs and drive them to execution and outcome realization

Salesforce Platform Administration

• Configure and manage Salesforce platform capabilities including Objects, fields, page layouts, workflows, validation rules, and automation.
• Design, build, and maintain reports, dashboards, and KPI aligned to business needs
• Support user onboarding, access management, and role/profile configuration
• Troubleshoot platform issues and collaboration with technical teams for resolution
• Ensure data quality, governance, and consistency across Salesforce

What We Are Looking For

• Bachelor's degree with 8+ years of Business Analyst /admin/ project manager experience within Salesforce Sales and Service Clouds
• Within 8 years -
  • 5+ years of hands-on experience with Salesforce Business Analysis and requirement documentation
  • 3+ years as Salesforce administrator
• Hands on knowledge and solid proficiency of Salesforce ecosystem, specifically Sales and Service Cloud
• Expertise in Salesforce CRM implementations, business process improvements, and developing configuration changes to enhance platform functionality.
• Proven ability designing KPI frameworks and dashboards that influence business decisions and training staff in new features.
• Excellent organizational skills, capable of managing multiple tasks within tight timeframes and prioritizing duties in a fast-paced environment.

Nice to Have

• Salesforce Marketing Cloud
• Salesforce certifications (Admin, Business Analyst or similar) – solid ramp up over the years would be idle

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $76,000 - $100,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.