Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Field Service Technician (Western US)

Sonnen Inc

Job Description

Job Description

Job Description

The mission of sonnen’s technical support team is to ensure every customer has an excellent experience by solving problems, educating customer, and helping to maintain the quality of sonnen’s products and of our partners’ and customers’ experience.

The Field Service Technician supports this mission in an important way by providing hands-on support in the field for sonnen products at our customers installation locations. Field Service Technicians are technical and troubleshooting experts for the sonnen product and typical sonnen installations. They are knowledgeable about installation best practices, troubleshooting and repair best practices, and deeply understand the sonnen product and how it integrates into the renewable energy system and built environment. Field Service Technicians work with a “closed loop” service strategy, taking complete ownership of cases and customers who are assigned to them, and not closing cases until the problem is completely resolved, and the customer is satisfied. This is a heavy travel position, with up to 80% of your time spent in the field.

Minimum Qualifications

  • 3+ years of technical product experience within solar, electronics, or technology industries
  • Strong oral and written skills and interpersonal communication skills
  • Direct, hands-on experience working with power electronics and or electrical installations highly preferred
  • Working electrical knowledge and understanding of low voltage, AC/DC systems, and split-phase electrical power
  • "Problem Solver" mentality. Someone who loves to understand and resolve difficult problems
  • Highly organized with the ability to clearly organize thoughts, schedules, reports, and databases
  • Track record of providing superior customer service and a demonstrated passion for a “customer resolution ownership” mindset
  • Ability to understand complicated technical information and communicate such information to non-experts.
  • Enthusiasm, creativity, and a desire to learn
  • Intelligent, accountable, and self-assured mentality with a strong work ethic.

Preferred Qualifications:

  • Bachelor's degree in a technical related field
  • Experience in solar/battery storage industry
  • Bi-lingual English/ Spanish speaking skills
  • Familiarity with Salesforce or like CRM systems
  • Strong interests in technology, renewable energy and energy storage

Key Responsibilities

  • Travel to sites within the United States to provide onsite training, installation support, or troubleshooting/repair support
  • Resolve technical cases escalated by 1st and 2nd level service technicians, taking full ownership of these cases, and using all available tools to solve problems and maintain happy customers
  • Answer incoming phone calls and emails from customers when available and support the inside service staff, guiding them to resolve issues
  • Maintain relationships with the Engineering and 3rd Level Global Service team to ensure growing product expertise
  • Utilize Salesforce to document all relevant call, email, and onsite support activity

Position Key Results and KPIs include:

  • Key Result: Resolve assigned cases by providing onsite support in a timely manner
    1. KPI: Time to Close, number of cases closed per month, reopen rate for closed cases
  • Key Result: Provide onsite training and installation support to sonnen partners
    1. KPI: Customer feedback, number of trainings completed per month, number of cases closed per month per partner

Vacancy posted 24 days ago
Similar jobs that could be interesting for youBased on the Field Service Technician (Western US) in Tucker, GA vacancy
  • $15.2 - $22.71 per hour

     ...$4.5 billion in tire and auto service sales, Bridgestone Retail Operations...  ...the world we serve. So, show us what you are made of. Show us...  ...The retail Sales and Service Technician (SST) is a unique hybrid role...  ...operations throughout the Western Hemisphere and produce air springs... 
    Suggested
    Daily paid
    Minimum wage
    Full time
    Temporary work
    Part time
    Local area
    Flexible hours

    Bridgestone Americas

    Doraville, GA
    4 days ago
  •  ...the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Field Service Technician is responsible for installing, training, repairing, & maintaining finishing lens systems & related... 
    Suggested
    Minimum wage
    Full time
    Work experience placement
    Local area
    Remote work
    Night shift

    EssilorLuxottica

    Atlanta, GA
    2 days ago
  • $36.3 - $52.8 per hour

     ...on industries that power the world’s most dynamic markets. FIELD SERVICE TECHNICIAN - Level 2 or 3 Purpose of Position IEM will provide training...  ...love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. We offer... 
    Suggested
    Hourly pay
    For contractors
    Weekend work
    Afternoon shift

    Industrial Electric Manufacturing

    Atlanta, GA
    2 days ago
  • About Us At POWERX, we take pride in being the premier provider of comprehensive power services, ensuring that power systems operate efficiently...  ...excellence is evident in our field services, engineering and...  ...Summary The Field Service Technician (NETA 2) performs basic electrical... 
    Suggested
    Work at office
    Local area

    POWERX

    Atlanta, GA
    2 days ago
  • $17 - $20.83 per hour

     ...end-to-end payments capabilities and services developed through its deep industry experience...  ...than 35 countries worldwide. TITLE: Field Service Technician I LOCATION: Athens, GA POSITION...  ...skills are transferrable? Can you help us to provide best in class service? Do you... 
    Suggested
    Hourly pay
    Local area
    Immediate start
    Worldwide
    Flexible hours
    Shift work
    Rotating shift
    Day shift
    Afternoon shift

    NCR VOYIX

    Atlanta, GA
    4 days ago
  •  ..., we design, manufacture, and service the mission-critical infrastructure...  ...is the Best Company for Field Service Professionals Vertiv...  ...Responsibilities The Field Service Technician is primarily responsible for...  ...a standalone business enables us to deliver greater value to... 
    Work at office
    Local area

    Vertiv Holdings

    Atlanta, GA
    2 days ago
  • $62.1k - $85.3k

    Field Technician Duties and Responsibilities: Attention to detail while in the field to spot mechanical...  ..., Excel, PowerPoint) Strong customer service skills while on the phone / onsite Able...  ...and more. Need accommodation? Just let us know - we’ve got you. #J-18808-Ljbffr... 
    Work experience placement
    Remote work

    Wabtec

    Norcross, GA
    1 day ago
  • $23.8 - $27.37 per hour

     ...first time. About the Job Throne is looking for a full time Field Service Technician to join our team, reporting to the Atlanta Operations...  ...applicable by law. If you require an accommodation, please contact us at careers [ at] thronelabs.co #J-18808-Ljbffr Throne Labs
    Hourly pay
    Full time
    Temporary work
    Part time
    Weekend work

    Throne Labs

    Atlanta, GA
    1 day ago
  • Field Service Technician II page is loaded## Field Service Technician IIlocations: Atlanta, GAtime type: Full timeposted on: Posted 5 Days Agojob...  ...them directly, not with layers of process. Customers count on us because we do what we say and we keep projects moving.## ##... 
    For contractors
    Local area

    Nortek Data Center Cooling, LLC

    Atlanta, GA
    1 day ago
  • Job ResponsibilitiesOur DC Power Technicians are responsible for performing field activities at telecommunication central offices, electric utility substations...  ...recordAbility to travel frequently throughout the US for extended periods of timeWilling to work day, night... 
    Hourly pay
    Night shift
    Weekend work

    Tech9

    Atlanta, GA
    4 days ago
  • Field Service Technician II If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation...  ...alternative application process. Full Time Technical Atlanta, GA, US 11 days ago Requisition ID: 1141 Job Summary As a Field... 
    Full time

    Rees Scientific Corporati

    Atlanta, GA
    4 days ago
  • $26 per hour

     ...specialty chemicals, and associated products and services. For over 30 years, through our first‑class...  .... For more information, please visit agas.com/us. A-Gas Americas is seeking to hire a full‑time Field Service Technician to service the HVAC and specialty gas industries... 
    Full time
    Temporary work
    Worldwide

    A-Gas in the Americas

    Atlanta, GA
    5 days ago
  • Position Summary As our Service Technician - Data Center Service, you will work with warranty related service issues for our Datacenter product...  ...the next generation of employees. Position can be based at any US location. Position Responsibilities Commission, repair, and... 
    For contractors
    Local area

    Nortek Data Center Cooling

    Atlanta, GA
    1 day ago
  •  ...and Shanghai, China, the company prioritizes customer satisfaction and continuous improvement. Position Overview Field Service Technician at INTRAVIS’ US HQ in Norcross, GA. Provide customer support for vision inspection systems, diagnose, troubleshoot, repair, train... 
    Full time

    YER USA

    Norcross, GA
    3 days ago
  • $35 - $40 per hour

    Field Service Technician Location: Atlanta, GA/Charlotte, NC - Remote with extensive Travel Salary: $35.00 - $40.00 per hr. + Paid OT + Bonus Opportunities...  ...; local + occasional overnights Territory: Southeast US Start Date: ASAP Sponsorship: is not available Field... 
    Full time
    Local area
    Immediate start
    Remote work
    Flexible hours
    Night shift

    twiceasnice Recruiting

    Atlanta, GA
    4 days ago
  • $50.21k - $69.04k

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment...  ...community that celebrates diversity and individuality. The Field Service Technician (FST) is primarily engaged in completing preventive... 
    Temporary work
    Local area

    Siemens Healthineers

    Atlanta, GA
    4 days ago
  • $47.7k - $111.3k

     ...area, including the airport. Troubleshoots, services, installs (deploys) and repairs Trace, X-...  ...equipment at customer sites. Maintains field service log and filing system to properly...  .... Additional Information We offer… Join us and we’ll help build your career, with excellent... 
    Part time
    For contractors
    Work experience placement
    Monday to Friday

    Smiths Group

    Atlanta, GA
    5 days ago
  • $43.2k - $59.4k

     ...Field Service Technician I This is where your work makes a difference. At Baxter, we believe every personregardless of who they are or where...  ...we are there when patients and healthcare professionals need us, during the critical moments that matter most! Your Team:... 
    Contract work
    Temporary work
    Work visa
    Flexible hours

    Baxter

    Atlanta, GA
    3 days ago
  • $43.2k - $59.4k

     ...job—you will find purpose and pride. Your Role at Baxter The Field Service Technician I will perform functions related to product readiness for...  ...we are there when patients and healthcare professionals need us, during the critical moments that matter most! Team and Work... 
    Contract work
    Temporary work
    Work visa
    Flexible hours

    Baxter

    Atlanta, GA
    2 days ago
  • $80k - $100k

     ...Field Service Technician CNC & Industrial Machinery Compensation: $80,000$100,000 + Benefits Type: Full-Time | Travel-Based Why Join Us? We are seeking a highly motivated Field Service Technician to join our team. We are a veteran-friendly organization and strongly... 
    Full time
    Night shift

    Veterans Prime

    Atlanta, GA
    6 days ago
  •  ...Material Handling Equipment, Parts, and Service Automated Mobile Robots Vision guided...  ...talents, you’re in the right place. Our Field Technicians are a big reason why we have such an outstanding...  ...take your career to the next level with us. Company‑sponsored social events and... 
    Contract work
    Seasonal work
    Flexible hours
    Shift work
    Night shift
    Weekend work

    RadNet, Inc.

    Atlanta, GA
    4 days ago
  •  ...variety of tasks associated with servicing, repairing or operation of...  ..., and preventive maintenance technicians. General scraping and fitting...  ...experience in machine tool field service. Associates degree in...  ...team, who are excited to help us build the future generation... 
    Temporary work
    Night shift
    Weekend work

    Krcmts

    Atlanta, GA
    4 days ago
  •  ...: Full-time Why You'll Love Working With Us We believe great benefits shouldn't have to...  ...assistance program. Summary Performs service work assignments as directed by the HUB Lead...  ...scope of work outlined in the Sales Order or Field Service work instruction. Review project... 
    Full time

    Ipsen International Holding GmbH

    Atlanta, GA
    3 days ago
  • $50.21k - $69.04k

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment...  ...growth, all while valuing your unique contributions. The Field Service Technician (FST) is primarily engaged in completing preventive maintenance... 
    Temporary work
    Work at office
    Local area
    Remote work
    Relocation

    Siemens Healthineers

    Atlanta, GA
    1 day ago
  • $17 - $20.83 per hour

    Field Service Technician I Location: Macon, GA Position Summary Are you a Field Technician? Field Engineer? Service Technician? Or do you want to...  ...and feel your skills are transferrable? Can you help us to provide best in class service? Do you want to work with some... 
    Hourly pay
    Local area
    Immediate start
    Flexible hours
    Shift work
    Rotating shift
    Day shift
    Afternoon shift

    NCR VOYIX

    Atlanta, GA
    1 day ago
  •  ...Field Service Technician In the role of Field Service Technician, you will be the face of INTRAVIS and provide customer support for both installed...  ...; coordinate activities with customer Your Profile Show us what you got: ~ Technical education or equivalent work... 
    Temporary work
    Work experience placement
    Worldwide

    INTRAVIS

    Atlanta, GA
    4 days ago
  •  ...Field Service Technician Be part of a manufacturer like no other. When you work with the world's most innovative companies, you know you're making...  ...grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-... 
    Work at office

    BLM Group

    Atlanta, GA
    5 days ago
  • Field Service Technician page is loaded## Field Service Technicianlocations: Atlanta, GAtime type: Full timeposted on: Posted Todayjob requisition...  ...are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview... 
    Weekend work

    Barry-Wehmiller Companies Inc.

    Atlanta, GA
    5 days ago
  •  ...client’s requirements and span the services spectrum from Application...  ...and technical expertise in the fields of Telecom, Education, Banking...  ...Desktop Support/Field Service Technician/Computer Driving Technician....  ...we hire for many locations in US) Type of Job: Long term Contract... 
    Long term contract
    Permanent employment
    Contract work

    Stem Xpert

    Norcross, GA
    3 days ago
  • Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland...  ...factor in our customers' success! Summary/Objective The Field Service Technician I is a customer-facing technical professional responsible for... 
    Temporary work
    Work at office
    Remote work
    Worldwide
    Flexible hours
    Night shift

    Zünd Systemtechnik AG

    Atlanta, GA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Field Service Technician (Western US). Be the first to apply!